Ricardo Puente

Experience

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  United States Army

  Nov 1992 - Apr 1997

  Motor Transport Operator (MOS 88M2P Qualified) ACDL B

  Responsible for the movement and security, of US personal and equipment, enemy prisoner of war and equipment, local internees and equipment. Operated various types of vehicles to include 5x8 passenger vehicles, passenger busses, 2 ½ ton cargo truck M35A2 and M1081 LMTV with trailer, 5 ton cargo truck, hemmitt cargo and fuel truck, tractor with 40 and 50 foot trailer. Maintained vehicle at operator level as required by the vehicle operators hand book. Conducted pre-trip and post trip inspections of all vehicles operated and a DA form 2404 and 5988 E were completed. Insured all log book entries were made and the log book turned into transportation NCO (Truck Master). Loading and unloading cargo trucks, trailers, metal storage containers (conex). Palletized material and vehicles for shipment via land, rail, air, and airdrop. Responsible for and conducted load planning for up to battalion level movement. Operated a forklift to unload and load cargo trailers and trucks. Pulled supplies from the unit class 4 yard and battalion S-4 supply warehouse. Assisted the battalion supply officer and NCO with receiving property from various locations and suppliers to include the post Central Issue Facility. Verified that all National Stock Numbers matched the bill of landing or receiving bill. Supervised 13 personal and their motor vehicles, weapon systems, and equipment. Transported various types of material to include hazardous materials and classified material, equipment, and documents in accordance with policy and procedures set forth by doctrine and Army regulations. Maintained proficiency with personal duty weapon, the M-249 squad automatic weapon, M-16A2 rifle, M-4A1 Carbine, and the M-911 9mm hand gun as well as assigned crew serve weapon systems. Show less

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  United States Army Reserve

  Feb 1997 - Jun 2004

  Food Service Manager/ Motor Transport Operator (MOS 88M2P Qualified) ACDL B

  Responsible for inspecting subordinate unit's food service program and correcting any deficiencies discovered. Responsible for unit's food service program, including feeding soldiers and providing for head count, collecting and managing cash receipts from paying personal of various pay grades, issuing meals in the tactical field environment, insuring health and sanitation guidelines were met in accordance with HACCP, Army, DOD, and federal regulations. Procuring and managing food stores for unit operations in tactical, field, training, and operational environments. Issued food stores to subordinate units as required and maintained individual head counts for each unit in accordance with requisitions requests and directives issued by unit supply Non Commissioned Officer. Responsible for the maintenance of the units dinning facility, equipment, and inventory. Assigned to Trans NCO as need to operate various tactical vehicles as required for unit operations. Show less

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  Irornwood Communications

  Apr 2005 - Jun 2009

  Satelite Broadcast Installation Technictian

  Field Installation Technician Trainer (2007-2009)Field Installation Technician (2005-2007)Responded to service call requests in person and over the telephone to troubleshoot signal levels, desktop and network hardware and software issues, and line repair of damaged data lines from the point of DMARK, through the home smart panel or room throughout the customer premises, and services to include Metering and monitoring of digital signal levels from point of origin to the end point/ DMARK and throughput to digital communication device or router.Training of field service technicians in the installation of satellite communications equipment and services.Install, repair and terminate UTP CAT5 and COAX RG 6.Make connections at ground blocks, switches, signal splitters, network interface device, and smart panels.Install cabling into finished walls using various tools that include, glow rods, magna puller, fishing device chains and tape, line thrower/ launcher, reciprocating saw, tone generators, wall scopes, and voltmeters.Maintain all company issued equipment, vehicles, and supplies.Insure all inventory levels are kept current and fully stocked. Show less

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  Examiner.com

  Mar 2009 - Jul 2016

  Denver Crime Examiner

  Independent writer of local crime news.

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  ICS Communications

  Nov 2009 - Mar 2013

  Cable Television Installer

  Installation, maintenance, and repair of residential and business class digital cable video, telephone (VOIP), and high speed data services and equipment.Primary experience in OSI layers (1) physical and (2) Data Link (3) NetworkInstallation and configuration of desktop computer system hardware and software.Installation and configuration of residential and commercial routers and switches.Networked residential and small business computer systems established dynamic IP address for home networks and connected static IP groups to business customers as well as establish subnets as needed by commercial customer specifications.• Extensive experience with Windows XP and 7 operating systems and Apple Macintosh X Leopard operating system platforms.• Provide excellent residential and business customer service and education in person and over the telephone in the use of installed services and equipment.• Responded to service call requests in person and over the telephone to troubleshoot signal levels, desktop and network hardware and software issues, and line repair of damaged data lines from the point of DMARK, through the home smart panel or server room throughout the customer premises, and services to include Voice over IP technology and SIP phone installation and maintenance, and software installation to include security software, operating systems, and any other Comcast supported third party software.• Metering and monitoring of digital signal levels from point of origin to the end point/ DMARK and throughput to digital communication device or router.• Training of field service technicians in the installation of digital cable and equipment and services.• Install, repair and terminate UTP CAT3, UTP CAT4, UTP CAT5, UTP CAT 6, COAX RG59, COAX RG 6, and COAX RG11.• Make connections at ground blocks, servers, switches, signal splitters, punch panels, network interface device, and smart panels. Show less

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  UnitedHealth Group

  Aug 2013 - Sept 2015

  Monitor agent interactions with Kaiser Permanente prospective and current members to ensure the client expectations, compliance with company, state, and federal guidelines and laws. Provide coaching and leadership to individual agents and agent teams regarding the sales, chat, and member retention processes.Participated in team and client calibrations to ensure that the quality control team is scoring and mentoring at the same standards as provided by the client.Participated in the creation of chat standards and qualifications for Kaiser Permanente chat agents. Show less • Provide sales guidance to current members of Kaiser Permanente Individuals and Family Health Plans. • Enroll prospective members in affordable care act compliant health plans through direct methods or assisting with enrollment through the various healthcare exchanges.• Assist current members with current plan adjustments, addition of dependents, and removal of dependents. Upgrades and downgrades of current member plans in grandfathered plans.• Maintained licensure in ten states to sell or produce health insurance.• Conducted required training and continuing education necessary for maintaining current health and casualty producer license as required by the State of Colorado and all reciprocal states. Show less • Provide sales guidance to prospective members of Kaiser Permanente Individuals and Family Health Plans. • Educate prospective members on all aspects of the Patient Protection and Afford Care Act.• Enroll prospective members in affordable care act compliant health plans through direct methods or assisting with enrollment through the various healthcare exchanges.• Conducted required training and continuing education necessary for maintaining current health and casualty producer license as required by the State of Colorado and all reciprocal states. Show less

  • Quality Assurance Analyst

    Aug 2013 - Sept 2015

  • Licensed Plan Retention Speclist

    Aug 2013 - Sept 2015

  • Licensed Plan Specialist

    Aug 2013 - Sept 2015
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  Tak Communications

  May 2015 - Dec 2016

  Quality Assurance Inspector

  Installation, maintenance, and repair of residential and business class digital cable video, telephone (VOIP), and high speed data services and equipment.Primary experience in OSI layers (1) physical and (2) Data Link (3) NetworkInstallation and configuration of desktop computer system hardware and software.Installation and configuration of residential and commercial routers and switches.Networked residential and small business computer systems established dynamic IP address for home networks and connected static IP groups to business customers as well as establish subnets as needed by commercial customer specifications.• Extensive experience with Windows XP and 7 operating systems and Apple Macintosh X Leopard operating system platforms.• Provide excellent residential and business customer service and education in person and over the telephone in the use of installed services and equipment.• Responded to service call requests in person and over the telephone to troubleshoot signal levels, desktop and network hardware and software issues, and line repair of damaged data lines from the point of DMARK, through the home smart panel or server room throughout the customer premises, and services to include Voice over IP technology and SIP phone installation and maintenance, and software installation to include security software, operating systems, and any other Comcast supported third party software.• Metering and monitoring of digital signal levels from point of origin to the end point/ DMARK and throughput to digital communication device or router.• Training of field service technicians in the installation of digital cable and equipment and services.• Install, repair and terminate UTP CAT3, UTP CAT4, UTP CAT5, UTP CAT 6, COAX RG59, COAX RG 6, and COAX RG11.• Make connections at ground blocks, servers, switches, signal splitters, punch panels, network interface device, and smart panels. Show less

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  Comcast

  May 2016 - Jan 2017

  Field Traffic Controller

  Dispatch and assign job order assignments to in house and business partner field technicians.Monitor field traffic conditions and time frames to ensure on time delivery of services.

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  HealthMarkets, Inc.

  Jun 2016 - Feb 2019

  Health Insurance Agent

  As a licensed Health Insurance Producer and independent agent in the state of Colorado:- Provided assistances with selecting the appropriate levels of health insurance coverage for individuals, small groups, and Medicare recipients. - Engaged with current and prospective clients regarding their options; addressing any current and future concerns.- participated in product training for various types of overages to include ACA compliant plans, and short term coverage plans,- Created marketing plans and campaigns to grow business. Show less

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  Teletech

  Aug 2017 - Feb 2018

  Health Insurance Agent

  As a licensed Insurance Producer in all 50 states and appointed with United Healthcare:- Provided assistance with selecting and enrolling in to various Medicare products to include Medicare advantage and prescription drug coverage for Medicare part D. - regularly participated in continuing education training.

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  Kforce Inc

  Jan 2018 - Apr 2018

  Appointment Scheduler

  While assigned to the Kaiser Permanente Advice and Appointments Call Center:- Answered inbound member calls to schedule various medical appointments.- Responded to emergent situations in an appropriate manner.

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  Community College of Aurora

  Apr 2018 - Jul 2018

  Campus Safety Officer

  Patrolling and Call Responses •Conduct security patrols of the campus, buildings and facilities on foot or by other means (i.e. patrol car, bicycle, etc.) and provide stationary security post duties as assigned. •Respond to all calls for service directed by radio, telephone and/or supervisory and management personnel of the Security Department. •Insure that security supervisory and management personnel are notified in a proper and timely manner of breaches of security occurring on College properties or of information received that may create a security risk for College properties such as trespassers and contact local law enforcement as appropriate. •Perform safety escorts to and from vehicles and College facilities upon request from members of the campus community including students, college staff, employees, and others. •Check areas for unauthorized personnel or movement of students. •Patrol the campus facilities including parking lots and open spaces to deter crime and disruptions caused by physical or verbal conflict between students and/or visitors. •Physically inspect buildings and check doors, windows, entries and exits for safety. •Respond to alarms and communicate and assist fire and police departments. •Provide customer service by enthusiastically providing information and services. Show less

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  Outsource

  Jun 2018 - now

  Low Voltage Electrician

  - Prepare, install, multiple, and various multimedia pieces of equipment.- Pulled and terminated various data, audio, and audio and video cables throughout client premise.-Conducted required demolition of previously install cabling, equipment. and structure and replace with new or updated equipment.- Read prints to ensure the proper devices were installed in the correct locations with the correct cabling, at the correct measurements.

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  Allied Universal

  Feb 2019 - Jan 2020

  Transit Security Officer

  Ensures the facility is provided with high quality security services to protect people and propertyMaintains proficiency in the use of all assigned protective equipment, restraint devices and weaponsPreserves order and acts to enforce regulations and directives for the site pertaining to personnel, visitors, and premisesParticipates in industry specific security/safety training programs to offer our clients the best trained officers at their sitesWorks in environments and under conditions that require carrying authorized weapons and ammunition, the use of protective gear and devices, and awareness of personal safety and safety of othersMaintains awareness and familiarity with the site-specific operations performance manual and post ordersConducts fair inspections and issues warnings and citations to those with out proper fair.Testifies in court regarding citations, other criminal activity occurring on RTD property.Answers calls for service and investigates suspected emergent, policy violation, or criminal activity.Writes daily reports on activity on shift. Show less

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  Civil Air Patrol

  Mar 2020 - now

  Senior Member

  Emergency Services and Communications OfficerCivil Air Patrol is a volunteer organization chartered by Congress on May 26, 1948, as the auxiliary to the US Air Force. CAP provides three essential functions, Aerospace Education, Cadet Programs, and Emergency Services. Each of the services provides an essential and vital function for the United States Air Force and the United States of America. Like other first responders, CAP Emergency Services, when tasked by the US Air Force, provides essential emergency services such as disaster airborne photography, ground search, and rescue, cybersecurity, national communication, etc. Show less

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  United Airlines

  Jun 2021 - now

  Facilities Maintenance Mechanic/Technictian

  Installing, troubleshooting, maintaining, and repairing systems, devices, belts, motors, tracks, and other devices on the UAL baggage system.Conduct facilities maintenance functions to maintain United Airlines real estate areas. Duties include general construction, electrical work {high, medium, and low volt), ceiling maintenance, light plumbing, and other duties as assigned.Attended training when offered.Operated vehicles on the airfield as needed to complete job functions. Show less