Himalay Kc

Experience

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  Tech Mahindra

  Sept 2011 - Aug 2015

  Sr. Network Engineer

  ➢ Planning, Managing, and delivering all the services purchased by TELUS from the third-party service provider for Enterprise customers of TELUS.➢ Analyse, validate technical requirement, complete the feasibility with the carrier, and finalise the quotation for the service.➢ Work closely with Sales team to make them understand the different solutions we provide in a particular region.➢ Responsible to ensure that all systems are updated and maintain the tracker so that the quotations are sent back on time.➢ Act as a single point of contact for all the escalations received from customer, service provider or other teams and act as required.➢ As an Implementation manager, I was responsible for coordination of the work done for the requested service by engaging different internal/external technical/non-technical teams (like Sales, Engineering, Account Managers, etc.) for the successful delivery of the service.➢ Handover to the Activation/Delivery team for implementation and make sure the timely delivery of the service to the customer.➢ Skills assessment, coaching of the new team members, Quality check of work done and create process document for the team. Show less

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  NTT Global Networks

  Sept 2015 - Jan 2017

  Provisioner

  ➢ Handle End to End service delivery for the service requirement of Enterprise customer of Virtela & NTT communications across the globe.➢ Maintain critical information database for all the circuit/projects which have been delivered.➢ Lead project teams to deliver end to end project assignments successfully.➢ Precisely review the solution and the scope of work (New / Upgrade / Downgrade) of data services like MPLS, Internet, etc.➢ Process the circuit ordering within 24hrs and collate all the required information from Internal / External parties to process the order.➢ Regular follow-ups with Carrier to ensure the order is on track and check the risks associated.➢ Keep the order tracking tools updated with the real time updates on circuit provisioning.➢ Add Jeopardy / Risk in the tracker and work closely with the teams - customer / carrier / Project Manager / Sales to resolve the issues completely and get the order moving. Show less

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  _VOIS

  Jan 2017 - now

  Manager Service Design

  • Responsible to play a vital role in managing the product design readiness and market rollout within the agreed time, extending the support in the following phase’s i.e. During NPD (New Product Development) and Post NPD (New Product Development) for the fixed connectivity & unified communications products offered by Vodafone Group in UK, Europe and many other geographics.• Responsible to do an overall impact assessment (IA), scope defining, designing solution offerings, driving end to end technical solutions for the new product in terms of People, Processes & IT along with act as a primary point of contact for Product Manager/Product Owner to breakdown the product requirements from capabilities to features & user stories and to understand the customer experience (CX).• Analyze technology, define business requirements, and participate in risk analysis.• Responsible to create the overall E2E service solution design for new products by considering that provided solution would give a better customer experience.• Responsible for creating the overall Service Solution Wrap/Service Design Specification (SDS) under the SAFE Agile approach against the requirements received from Product Manager & Product Architect and ensure that documents are kept fit for purpose, up to date, published and reviewed on a regular basis as well as do the knowledge transfer and information sharing of the Service Solution with all the key stakeholders.• Work with the core stakeholders (Internal Team, Vendors/Partners and Clients/Op-Cos) on the list of potential activities and to ensure 100% onboarding of the new processes & solutions.• Support deployment of solution.• Play a role of STE (Solution Train Engineer) and coordinate with RTE (Release Train Engineer) specifically within Service Solution Design area to deliver the solution against the critical and SAFE oriented projects.• Responsible to create a Product & Technical Catalogues.• Drive common operational models and re-usability. Show less