Denise Redhead

Experience

• 

  Fiserv

  Dec 2002 - Dec 2006

  Operations Supervisor

  • Selected, trained and developed the group responsible for account setups for customer facing online application• Wrote and executed test scripts for monthly and Enterprise Releases• Assisted in the design of system upgrades and migrations for online application

• 

  J.P. Morgan

  Dec 2006 - May 2022

  • Managed a team of 3 project managers located in Chicago and Tampa – included full responsibility for all aspects of the staff development cycle • Created and delivered a cross-product, customized presentation to over 30,000 clients three times a year; restructured the program to move away from historical print communication and toward digital delivery• Provided ongoing consulting and management of product-initiated projects and associated change readiness plans; ensure changes are identified and evaluated early in the process, including stakeholder buy in• Partnered to develop the Ready-to-Launch framework for NA and LATAM Treasury products and assigned projects accordingly at kickoff• Edited, approved and delivered change event communications originating from Commercial Card, Merchant, USD Clearing, ACH, Real Time Payments and Check product partners• Coordinated with Marketing team to ensure cohesive messaging between clients and client facing teams• Maintained project impacts/milestones within workflow tool to ensure appropriate pipeline and status reports• Assisted with establishing new client facing websites that were easier for clients to navigate and self-serve• Created distribution lists for client facing email campaigns• Ensured close partnerships with other LOBs using TS products to achieve effective readiness for their client-bases• Contributed to the strategic technology program and leveraged new tools to drive efficiency across the process Show less • Responsible for P&L for Access Checks ($30M Rev) within Disbursements Product Management, previous responsibility for Stop Payments ($35M Rev), Account Reconciliation ($53M Rev), Insurance ($4M Rev), Check Encashment ($4M Rev), Controlled Disbursements ($23M Rev)• Strong partnership with various integral lines of business, operations, risk, compliance, legal, technology, customer service and vendors• Developed, implemented and coordinated product strategy; prioritized IT, Operations and Product enhancements based on available resources • Partnered to develop go-to-market strategy for new features rolled out under J.P. Morgan Access online platform• Assisted with managing client impacting service outages; outlined and drove process improvement initiatives to close any identified gaps• Maintained Sales and Marketing materials to ensure that client facing materials were accurate and up-to-date• Reviewed Requests for Proposal and approved exception pricing requests • Led the annual price event for Disbursements Product in 2017, resulting in $2.2M increase in revenue and simplified billing for clients• Drove various migrations directly with clients to enhance product delivery – including bringing vendor application in-house for Check Print with yearly savings of $850k• Migrated large insurance clients away from manual, error-prone exception process; reduction of 2 FTE in Operations• Presented Webinar on Payment Fraud and Controls trends to 180 clients in June 2015• Interviewed, trained and coached rotational analysts from various programs Show less • Managed 30 entry and professional-level staff across sites through job function requirements and professional development• Assisted with standardizing processing across both domestic and offshore sites for entire client base• Identified and implemented operational efficiencies through process and system enhancements• Documented and continuously enhanced operational processes in Standard Operating Procedures• Managed risk within various operational processes – ensuring multi-site resiliency for each process and performing site failover tests on a regular basis• Led on-site client tours to provide new clients with overview of Disbursement Operations and worked through any service issues for existing clients• Reduced 60% of paper within the Tampa Disbursements group in 2011 by coordinating the Go Green Initiative Show less

  • VP - Change Readiness Project Manager/Team Lead

    Nov 2018 - May 2022

  • Product Manager

    Dec 2013 - Nov 2018

  • Transaction Processing Manager - VP

    Dec 2006 - Dec 2013
• 

  Visa

  Apr 2022 - now

  Sr. Product Manager