Laurel Hansen

Experience

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  ERIN Research Inc.

  Jan 2009 - Jan 2010

  Media Analyst
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  Me to We

  Jun 2010 - Jun 2014

  Sales Manager, Educational Trips
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  Softchoice

  Sept 2014 - Jul 2015

  Account Manager
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  TerraCycle Canada

  Aug 2015 - Mar 2016

  Global Director of Business Development

  Engaged with retailers and CPG companies, including Unilever, L’Oreal, Staples and Macy’s, creating a dialogue about waste management risk factors and recommending innovative new recycling programs.

• 

  WE.org

  Apr 2016 - Mar 2021

  Working directly with our senior leadership team, I was responsible for leading transformation projects and sustainability strategy for ME to WE, a social enterprise based in Toronto, Ontario.Sustainability Strategy: - Lead the development and implementation of the long-term sustainability strategy for ME to WE Trips, including the assessment of material ESG risk issues- Collaborated with all stakeholders to define a set of forward-looking priorities and goals for the organization, encompassing important social, environmental and economic outcomes - Monitor global best practices and nurture strategic relationships with organizations supporting corporate responsibility, including B Corp and the UN Global Compact - Chair an internal Sustainability Committee comprised of employees from across the business, providing them with coaching and opportunities to lead sustainability initiativesTransformation Projects: - Manage business transformation program comprised of 8 strategic projects involving 5 departments, with the objective of improving financial and ESG performance- Building a team of high performing business partners in the areas of project management, business intelligence and training and development- Lead project management adoption and quality control Show less Responsible for leading a team of 25 and partnering with regional offices globally to provide world class service to thousands of travelers every year. - Analyzed customer service data through Salesforce weekly to provide strategic direction to the management team, resulting in achieving an average NPS score of 90- Guided the team through department re-structuring and re-training, leveraging change management best practices to complete the transition on-time and maintain above average staff engagement scores- Resolved escalated client issues working with senior leaders across the organization to drive client retention Show less

  • Director of Stewardship

    Jun 2020 - Mar 2021

  • Director of Strategic Operations and Sustainability

    Oct 2019 - Jun 2020

  • Director of Client Experience

    May 2018 - Sept 2019

  • Account Director, Educational Travel

    Apr 2016 - Sept 2019
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  University of Toronto - University of St. Michael's College

  Sept 2020 - May 2021

  Program Consultant (Graduate Diploma of Social Responsibility and Sustainability)

  Member of a four-person leadership team launching a new project for the Graduate Diploma of Social Responsibility and Sustainability program. The Diploma in Social Responsibility & Sustainability and Umalia are launching a “living learning laboratory” on multi-stakeholder partnerships. “This is a win-win collaboration,” says Kathryn Cooper, Program Manager. “Umalia is a leader in developing multi-stakeholder partnerships for social and environmental impact. Our students will be learning firsthand best practices while lending their expertise to the future sustainability of the project.” Show less

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  EcoVadis

  Apr 2021 - now

  EcoVadis is the world's most trusted provider of business sustainability ratings, intelligence and collaborative performance improvement tools for global value chains.

  • Director of Customer Success - Americas

    Apr 2024 - now

  • Manager, Customer Onboarding

    Jan 2022 - now

  • Customer Success Manager

    Apr 2021 - Jan 2022