Winta B.

Experience

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  The Gallery on Ice

  Nov 2018 - Feb 2019

  Team Member

  - Awarded Top 3 MVP Employees • Provided exceptional customer service, efficiently managing customer orders and ensuring a pleasant experience. • Prepared and served a variety of food and beverage items, adhering to strict hygiene and safety standards. • Operated point-of-sale systems accurately, processing cash and card transactions while managing a balanced cash register. • Assisted in inventory management by monitoring stock levels, replenishing supplies, and conducting regular stock checks. • Maintained a clean and organized work environment, ensuring compliance with health and safety regulations. • Collaborated with team members to streamline operations, ensuring quick and efficient service during peak hours. • Addressed and resolved customer inquiries and concerns promptly, enhancing overall customer satisfaction. • Participated in the setup and breakdown of the concession stand, ensuring all equipment and supplies were properly organized. • Managed multiple tasks simultaneously, demonstrating strong time management and multitasking abilities. • Contributed to sales and promotional efforts, upselling products to maximize revenue. • Engaged with customers in a friendly and professional manner, fostering a welcoming atmosphere. Show less

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  Starbucks

  Jun 2019 - Dec 2019

  Barista

  • Delivered exceptional customer service, ensuring a welcoming and positive experience for every guest. • Expertly prepared a wide variety of coffee and tea beverages, adhering to company recipes and customization requests. • Operated point-of-sale systems efficiently, handling cash and card transactions with accuracy and professionalism. • Managed inventory levels, conducting regular stock checks and assisting with orders to maintain product availability. • Maintained a clean and organized work environment, adhering to strict cleanliness and sanitation protocols. • Collaborated with team members to optimize workflow, ensuring timely service during peak hours. • Upsold and promoted seasonal and specialty items, contributing to increased sales and customer satisfaction. • Demonstrated comprehensive knowledge of the menu, providing recommendations and information to customers. • Addressed and resolved customer concerns promptly and effectively, enhancing overall customer experience. • Participated in ongoing training programs to stay updated on new products, procedures, and company standards. • Assisted in the preparation and display of food items, ensuring quality and presentation standards were met. • Monitored and managed the quality and consistency of beverages, ensuring adherence to Starbucks’ high standards. Show less

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  The Gallery on ICE

  Oct 2019 - Feb 2020

  Shift Supervisor

  Supervised daily operations, driving sales and ensuring a high-quality customer experience while maintaining efficient staff coordination.- Oversaw daily operations of the concession stand, ensuring smooth workflow and high service standards.- Developed and implemented marketing strategies to increase product visibility and boost sales.- Managed deliveries and inventory, ensuring accurate stock levels and product availability.- Handled cash management, balancing the register and preparing daily financial reports.- Coordinated employee schedules and breaks to maintain optimal coverage and service efficiency.- Conducted supervisory duties, including training new staff, monitoring performance, and providing feedback.- Held key responsibilities for opening and closing the concession stand, ensuring procedures were followed.- Ensured compliance with health and safety regulations, maintaining a safe environment for both customers and staff. Show less

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  Welbrook Senior Living South Bay

  Jan 2020 - Dec 2020

  Dietary Associate

  Provided compassionate care and support to elderly residents with dementia and Alzheimer's, ensuring their well-being and comfort.- Assisted elderly residents with daily tasks, offering compassionate support tailored to individual needs.- Collaborated with the cook to prepare meals, ensuring adherence to 50+ dietary restrictions and allergies.- Maintained a clean, organized dining area, enhancing the overall dining experience for residents.- Administered medication and supplements to residents, adapting to short staffing challenges during the pandemic.- Provided companionship and emotional support, particularly for residents with varying stages of Alzheimer's and dementia.- Implemented strict hygiene and safety protocols to safeguard residents’ health during the COVID-19 pandemic.- Monitored residents’ nutritional intake, reporting any concerns to healthcare professionals as needed.- Kept detailed records of dietary needs, medication schedules, and daily interactions to ensure accurate care documentation. Show less

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  Adidas

  Sept 2020 - Jan 2021

  Retail Professional

  Recognized for top sales performance, consistently delivering exceptional customer service and driving brand loyalty.- Delivered outstanding customer service by addressing inquiries and providing tailored product recommendations.- Recognized for surpassing weekly store sales goals and consistently achieving top sales performance.- Demonstrated in-depth knowledge of Adidas products, ensuring customers made informed purchasing decisions.- Assisted in visual merchandising, creating an appealing store environment that enhanced the customer shopping experience.- Accurately processed transactions using point-of-sale systems, adhering to company policies and procedures.- Contributed to achieving and exceeding sales targets through proactive customer engagement and upselling techniques.- Collaborated with team members to maintain optimal inventory levels and ensure efficient stock replenishment.- Participated in ongoing training and development programs to stay updated on product knowledge and sales strategies. Show less

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  Yogurtland

  Jul 2021 - Dec 2021

  Management Team Member

  Managed store operations and led a team to ensure excellent customer service, product quality, and operational efficiency.- Supervised day-to-day operations, ensuring high standards of hygiene, presentation, and customer service.- Handled customer inquiries and concerns promptly, ensuring a positive experience and customer satisfaction.- Managed cash, counted transactions, logged them into the system, and ensured accurate bank deposits.- Maintained in-depth product knowledge, including seasonal offerings and nutritional information, to assist customers and support sales.- Monitored yogurt and topping quality, conducting routine checks to ensure freshness and adherence to food safety standards.- Assisted with the preparation and replenishment of yogurt and toppings, ensuring efficient stock levels and quality.- Led opening and closing procedures, including restocking, cleaning, and preparing the store for daily operations.- Ensured compliance with company policies and health and safety regulations, maintaining a safe and sanitary environment.- Collaborated with team members to achieve store goals, fostering a cooperative and efficient work environment.- Participated in team meetings, training sessions, and performance evaluations to improve team skills and overall store performance.- Actively sought opportunities to improve customer service, operational processes, and store performance through feedback and suggestions. Show less

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  Tenshoppe

  Jan 2022 - Aug 2022

  Brand Representative

  Provided exceptional customer service, contributing to a positive shopping experience while promoting brand loyalty and driving sales.- Delivered personalized assistance to customers, helping them with product selection, styling advice, and fitting room support.- Processed transactions efficiently, managing cash, credit, and digital payments using point-of-sale systems.- Contributed to visual merchandising, ensuring displays were well-organized, appealing, and aligned with brand guidelines.- Monitored inventory levels, assisted with stock replenishment, and conducted regular stock checks to ensure product availability.- Actively participated in sales promotions and events, engaging with customers to drive sales and brand loyalty.- Collaborated with team members to maintain a clean, organized, and safe store environment, ensuring excellent store presentation.- Demonstrated extensive product knowledge, educating customers on trends, brand history, and product details.- Achieved and exceeded sales targets through effective communication and customer engagement.- Assisted in training and mentoring new employees, sharing best practices, and contributing to a positive team atmosphere. Show less

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  Abercrombie & Fitch Co.

  Jan 2022 - Jul 2022

  Brand Representative

  Provided exceptional customer service, contributing to a positive shopping experience while promoting brand loyalty and driving sales.- Delivered personalized assistance to customers, helping them with product selection, styling advice, and fitting room support.- Processed transactions efficiently, managing cash, credit, and digital payments using point-of-sale systems.- Contributed to visual merchandising, ensuring displays were well-organized, appealing, and aligned with brand guidelines.- Monitored inventory levels, assisted with stock replenishment, and conducted regular stock checks to ensure product availability.- Actively participated in sales promotions and events, engaging with customers to drive sales and brand loyalty.- Collaborated with team members to maintain a clean, organized, and safe store environment, ensuring excellent store presentation.- Demonstrated extensive product knowledge, educating customers on trends, brand history, and product details.- Achieved and exceeded sales targets through effective communication and customer engagement.- Assisted in training and mentoring new employees, sharing best practices, and contributing to a positive team atmosphere. Show less

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  GHOST Gallery New York / Los Angeles

  Sept 2022 - Jun 2023

  Administrative Assistant

  As an Administrative Assistant for a distinguished private organization, I excelled in delivering high-level administrative support to senior executives and departmental managers. Key Contributions:- Managed complex calendars, scheduled meetings, and coordinated travel arrangements for senior executives, ensuring seamless operations and optimal time management.- Acted as the primary point of contact between executives and internal/external stakeholders, maintaining professionalism and confidentiality in all communications.- Led and coordinated special projects, delivering results on time and within budget, significantly enhancing organizational efficiency and effectiveness.- Assisted in budget preparation and financial reporting, demonstrating meticulous attention to detail and contributing to significant cost savings and revenue growth for the organization.- Oversaw office operations, including supply management, vendor negotiations, and facility maintenance, ensuring a productive and well-organized work environment.- Developed and maintained comprehensive filing systems, both digital and physical, ensuring quick retrieval of information and supporting compliance with regulatory requirements.- Organized and executed corporate events, including high-profile meetings, conferences, and client engagements, ensuring all logistical details were meticulously planned and executed.Through my tenure, I played a pivotal role in enhancing operational efficiency, driving substantial cost savings, and supporting revenue growth initiatives. My contributions were recognized as instrumental in the organization's financial success, reflecting my ability to handle high-stakes responsibilities with professionalism and precision. Show less

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  University of California, Davis

  Jun 2023 - Jun 2024

  Community Program/Outreach Director

  Led and executed community engagement initiatives, enhancing social impact through strategic content creation, event coordination, and collaborative program development.Key Contributions:- Developed and executed strategic content plans, resulting in a 1600% increase in social media engagement and connecting community members with essential resources.- Designed and produced high-quality promotional materials using Adobe Creative Suite, boosting campaign visibility and community awareness.- Coordinated and managed impactful community events, fostering participation and delivering measurable positive outcomes.- Partnered with team members, local organizations, and community leaders to design and implement programs addressing community needs and promoting public well-being.- Led the creation of inclusive initiatives that positively transformed community members’ lives, ensuring accessibility and equity in all projects. Show less

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  UrbanSitter

  Jun 2023 - Sept 2023

  Child Care Specialist

  Provided comprehensive care and supervision for children, creating a safe and supportive environment that promoted emotional, cognitive, and physical development. Key Contributions: - Administered first aid, managed minor illnesses and injuries, and maintained a healthy environment while ensuring the well-being of each child. - Prepared nutritious meals and snacks, adhering to dietary restrictions and fostering healthy eating habits. - Developed structured daily routines, including educational and recreational activities, while monitoring and documenting children's health and development. - Facilitated communication with parents and healthcare professionals, ensuring any concerns were promptly addressed. - Fostered a nurturing environment, promoting positive behavior and ensuring a clean, safe living space for the children. Show less

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  L.A. Care Health Plan

  Oct 2024 - now

  Community Resource Center Specialist II

  Leverage a robust educational background and extensive hands-on experience in health-focused community work and operations to support a diverse range of stakeholders. Demonstrate exceptional organizational and interpersonal skills, providing outstanding customer service while thriving in fast-paced environments.Key Contributions:- Created digital design assets, including PowerPoint training modules, videos, and personalized seasonal cards, to enhance workplace efficiency, community engagement, and visitor experience.- Utilized tools such as Adobe Photoshop, Illustrator, Procreate, InDesign, and Final Cut Pro to streamline digital communications, improve reporting processes, and demonstrate expertise in MAC and PC standards for seamless file compatibility.- Collaborated with internal teams to ensure projects adhered to corporate branding, accessibility, and digital design guidelines.- Developed innovative content solutions for community outreach, showcasing strong creative and organizational skills.- Welcomed constructive feedback to refine designs and pivot strategies, ensuring optimal results aligned with project goals.- Completely redesigned center intake forms, improving data collection and visitor experience through a streamlined, user-friendly format. Show less