Arunima Deb

Experience

• 

  Wipro Bpo ( A Division Of Wipro Limited )

  Aug 2014 - Apr 2017

  Senior Associate

  I used to work in a leading telecom UK process. where are used to address customers query and do troubleshooting regarding telephone, broadband both copper and line and fiber connection,TV set top box, query regarding routers and sale through service.

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  Teleperformance

  Apr 2017 - May 2021

  Assistant Manager Contact Center

  I used to work for an process which deals with website building, business email and domains.where my team used to handle voice chat and email it was a customer service process and cells to service. my team is to also handle the E commerce merchant customers.

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  TaskUs

  May 2021 - Jan 2022

  Customer Service Team Lead

  At TaskUs l worked in two projects. Firstly an App which helps artists to do live performance. My team members used to contact the artist throughout the globe help them to sign in and perform in the app. The second one was a banking app, where my team used to address customers query regarding the banking app was a voice, email and chat process.

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  Accenture

  Jan 2022 - Jul 2022

  Team Lead Manager

  I used to handle a team which used to take care of Google Play content moderation. The team used to check if an App is abiding all the policies as per Google guideline and then help the developer upload the App.

• 

  AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED

  Aug 2022 - now

  Process Lead