Ashley Mangru

Experience

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  Disney Store

  Oct 2009 - May 2015

  Store Team Lead

  -Ensured each guest had a magical and unique retail experience-Managed payroll, paperwork, and incoming business/customerinquiries-Coordinated, scheduled, and led special in-store events, such as how todraw-Trained employees in high-standard guest services and customerrelations-Encouraged employees to drive sales and create magical moments forguests-Performed cash duties and opening/closing of store-Designed visual merchandising of store floor by organizing aestheticdisplays-Member of the Joint and Health Safety Committee Show less

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  Focus Learning

  Jan 2014 - Apr 2014

  Teacher

  -Taught an engaging student-centered after school film and bookprogram-Planned and implemented a four-month film and book program thatadhered to Ontario curriculum expectations-Maintained a professional dialogue between students and parents- Occasionally supply taught for a series of different programs-Offered new long-range plans for a dramatic arts program

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  Community Living Toronto (Shadow Lake Centre)

  May 2015 - Aug 2015

  Drama Specialist

  -Developed and delivered an inclusive drama program for adults andchildren with intellectual disabilities-Incorporated elements such as storytelling, mask-masking, puppetry,and drum circles to facilitate active engagement of all individuals-Tailored programming to varying degrees of ability

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  Ed Mirvish Theatre

  May 2016 - Mar 2020

  Usher Captain

  -Provided leadership to the Front of House team and coordinate withmanagement throughout each shift-Ensured customer service standards are being maintainedSet-up the necessary equipment and supplies for each performance-Resolved patron complaints or issues with diplomacy-Acted as first point of contact for any medical issues, ensuring patronssafety-Bartend and operated concession stand during pre-show andintermissions

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  Lighthouse Entertainment

  Mar 2020 - Apr 2023

  Box Office Customer Service Supervisor

  -Spearheaded a Diversity, Equity, and Inclusion committee for our teamincluding creating a central Hub for all employees to access resources.-Established positive rapport with customers, managers, and customerservice team members to maintain a successful work environment-Maintained knowledge of company events and policy to promptlyresolve complaints and concerns-Created a pleasant and professional work atmosphere while workingvirtually.-Delegated tasks amongst customer service representatives to obtain anoptimal workflow-Investigated sensitive customer service complaints and deliveredprompt resolution to customer satisfaction Show less

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  BGC Toronto Kiwanis (Regent Park)

  Jul 2023 - Aug 2023

  Camp Counselor

  -Worked with children of varying age, interest, skill, and developmentallevels.-Resolved conflicts that arose between campers by listening tocomplaints and finding appropriate solutions.-Transported and escorted program participants to and from activitiesand on field trips.-Implemented rules and regulations to enforce safety and cooperation .-Instructed campers to observe proper behavior and etiquette to avoidconflicts.

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  Lumenus Community Services

  Jan 2024 - now

  -Assists clients who are on the Autism Spectrum Disorder. with mental health issues by supporting them in their daily activities and personal routines.-Provides companionship, socialization, and emotional support.-Accompanies clients to the doctor's office and other trips outside the house providing assistance and companionship.-Writes shift summaries, and shift plans.-Runs social skills group and peer meetings.-Ensures client safety.

  • Intensive Therapist, Intensive Services

    May 2024 - now

  • Live In Treatment Worker

    Jan 2024 - Apr 2024