Maria Roukoz

Experience

• 

  Los Angeles Harbor College

  Jul 2013 - Jun 2014

  Demonstrated user-oriented thinking in supervising daily operation at the college campus computer lab, ensuring students had seamless experience accessing resources and technology. Assisted international applicants/students via phone calls, demonstrating strong interpersonal skills and attention to their inquiries about their application status and other concerns

  • Computer lab assistant

    Aug 2013 - Jun 2014

  • Administrative Assistant

    Jul 2013 - Dec 2013
• 

  California State University, Long Beach

  Oct 2014 - Mar 2015

  Admissions Office Assistant

  - Utilized organizational and communication skills to manage and maintain international student files, ensuring efficient access to relevant information during the application process - Assisted international applicants/students via phone calls, demonstrating strong interpersonal skills and attention to their inquiries about their application status and other concerns

• 

  PCM: The Right Technology, Delivered.

  Mar 2015 - Dec 2016

  Jr. Graphic Design Intern

  - Created visually captivating and engaging designs for web banners, enhancing website & email blasts- Leveraged Photoshop to enhance and manipulate product images, creating a realistic and visually appealing representation- Practiced UX/UI wireframes to improve website design and usability, focusing on creating user-friendly experiences.- Designed company business cards.- Created business cards for print production, ensuring high-quality design and print-ready files

• 

  Ricoh USA, Inc.

  Jun 2017 - Sept 2017

  Design & Print Coordinator

  - Collaborated with clients to understand their design needs and provide expert consultation.- Facilitated paper binding services for clients, ensuring the professional presentation of documents.- Delivered exceptional customer services, addressing inquiries and concerns with efficiency and care

• 

  Browning Mazda/Norm Reeves Honda

  Jul 2018 - Apr 2022

  Internet Sales Manager

  - Achieved a store record by facilitating the sale of 42 cars in May 2020, consistently maintaining an average of 20 cars per month.- Primarily operated in a digital sales capacity, engaging with customers through online sources and phone interactions, while effectively orchestrating the entire process to bring them into the showroom.- Coordinated seamlessly with the retail department, ensuring a smooth transition during sales, while also independently managing end-to-end deals when necessary.- Presented and explained financing options, terms, and warranties to customers, addressing questions and concerns to build trust and transparency.- Conducted thorough customer interviews to understand their financial situations, preferences, and credit histories.- Performed effective follow-ups with customers to enhance satisfaction and encourage repeat business. Show less

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  Instant cash offer

  May 2022 - Dec 2022

  Independent Contractor

  -Responsible for sourcing leads to support the build of inventory needed for auctions.-Led the review and assessment of opportunities’ financial viabilities before moving them into won state.-Served as point of contact for clients post transaction.-Owned developing the financial figures, including margin/profit calculations.

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  Prime Communications

  Jul 2023 - Mar 2024

  Retail Sales Associate

  - Exhibit a commitment to excellence by consistently surpassing sales targets, showcasing a dynamic approach to both customer service and business operations.- Proficiently manage cash transactions, handling financial responsibilities such as cash deposits, andmeticulously completing associated paperwork to maintain financial accuracy.- Provided clear explanations with associated costs, estimating taxes, and going over detailed financial figures to help customers understand their purchases.- Assisted customers with billing issues, identifying problems, and efficiently resolving concerns to ensure a positive customer experience. Show less

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  Lithia & Driveway

  Mar 2024 - now

  Internet Sales Manager

  - Led digital sales efforts through online platforms and phone interactions, showcasing adaptability and communication skills across multiple channels.- Established transparent customer relationships by presenting financing options clearly and addressing inquiries promptly, demonstrating strong communication and negotiation abilities.- Conducted thorough customer interviews to analyze financial backgrounds and preferences, tailoring solutions with astute analytical skills.- Implemented proactive follow-up strategies to maintain ongoing communication, fostering satisfaction, and identifying upselling opportunities. Show less