Kali W.

Experience

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  CVS Pharmacy

  Mar 2012 - Jan 2016

  Certified Pharmacy Technician

  • Assisted in maintaining pharmacy inventory, filling prescriptions, billing process, answering phone calls and other retail pharmacy responsibilities.• Insurance inquiries• Customer Service• Dealing fast paced situations to best accommodate customers.

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  The Brattleboro Retreat

  Jan 2016 - Dec 2017

  Certified Pharmacy Technician

  • Assisted in maintaining pharmacy inventory including but not limited to, med packs, outdates and pharmacy organization.• Answering phone calls and other hospital pharmacy responsibilities.• Insurance inquiries• Working with each unit's Omnicell to fill proper patient medications in a timely manner.• Dealing with fast paced situations to best accommodate patients and their needs, including checking in medications and profiles.

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  C&S Wholesale Grocers

  Aug 2017 - Feb 2020

  Account Specialist Representative

  • Provided help to established customers with orders, credit requests, special deliveries and any other needs. • Working in a fast environment making sure our customers are happy as possible. • Working call center and as an account specialist with online portal accounts data entry.• Consistently exceeded goal of 80-100 contacts/cases closed per day.

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  Brattleboro Memorial Hospital

  Oct 2017 - Oct 2018

  Physician Support, PSR

  • Data entry for patients records into hospitals EMR system, Cerner. • Front desk and reception admissions duties included.• Organized and improved filing to improve HIPAA compliance.

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  UNFI

  Feb 2020 - Feb 2021

  Customer Care Account Specialist

  • Working closely with account managers to make sure specific accounts are taken care of.Promotional sale set ups, orders and designated planned demands and allocations. • Team building. • Working within Microsoft, salesforce and UNFI's established programs. • Ran and automated daily reporting to present concise account data.

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  CLEAResult

  Feb 2021 - Jun 2022

  Program Coordinator

  • Processing provided applications from New York residents for assisted government funding related to electrical & home improvement services.• Traditional procedures, processes, professional email and other related duties.• Salesforce and Microsoft program based.• Aimed efforts towards information compliance and customer privacy.• Instituted numerous process improvements, automation and created an in-depth training guide and flow chart for new hires.

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  Dartmouth Hitchcock Medical Center and Clinics

  May 2022 - Jun 2023

  HR Representative / HRIS Analyst

  • Answering phone calls and e-mails related to Dartmouth-Hitchcock's HR services, included benefits (dental, vision and medical), leave of absence, profiles and more. • Directing employees to the correct departments in response to HR needs.• Accurately updating HR profiles, including processing terminations, transfers, compensation adjustments, title changes, new hires and above. Primary responsibilities through standard processing for data updates, name changes and other related profiles changes.• Coordinated with Payroll to ensure timely data handoffs• Performed larger scale updates to mass employees such as supervisor, pay, and location changes.• Navigated HR and HRIS simultaneously, keeping confidentiality and HIPAA Show less

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  St. Peter's Health Partners

  Jan 2024 - now

  • high volume scheduling for the Interventional Radiology Department in Medical Imaging • determining scripts for medical imaging protocol via Physician Assistants and Medical Doctors • responding to high volume appointment requests, faxes, emails and phone calls • working closely with Doctors Offices on scripts and referrals • Helping patients navigate their Medical Imagining appointments• Scrubbing / Reviewing Medical Imaging Scripts • Prepping Patients the day before their appointments with prep work, instructions, and any questions• Patient advocacy in Medical Imaging / Radiology

  • Interventional Radiology Admissions Liaison

    Apr 2024 - now

  • Radiology Administration Patient Concierge II

    Jan 2024 - May 2024