Alan Bedell

Experience

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  PHILIP MORRIS USA

  Nov 1988 - Nov 1990

  QUALITY ASSURANCE INSPECTOR

  Performed and documented in-process inspections of the manufacturing and packing of cigarettes and filter plugs. Worked on special projects involving first run product.

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  COMMONWEALTH PACKAGING CORP

  Dec 1990 - Jul 1996

  QUALITY ASSURANCE SUPERVISOR

  Responsible for the design and implementation of all quality oriented programs. This includes: in-process inspection of the printing, cutting/creasing, and finishing (gluing) of folding cartons for the pharmaceutical industry, the establishment of acceptance standards for finished product inspection, training of QA and production personnel in quality and GMP matters, incoming material acceptance programs, supplier audits, documentation of all the above procedures and the quality manual. Act as liaison for customer certification programs and audits. Conduct performance reviews of QA personnel. Show less

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  Shorewood Packaging

  Aug 1996 - Mar 1998

  Performed duties listed below as well as: Supervised 5 Music/Multimedia QA Inspectors. Developed a database for tracking and analysis of external failure. Direct and write investigation and responses for external failures. Served as ISO 9001 coordinator. Interface with customers concerning vendor reviews and certification programs. Responsible for the supervision of 14 QA Inspectors and Lab personnel. Supervised all inspection and testing duties, setting quality standards and making run/don't run decisions. Performed or contracted all test equipment calibration. Participated in MRB style work group for disposition of quarantined material. Interpret customer specs and formulate communication of spec to production personnel. Authored test and inspection procedures.

  • PRODUCT QUALITY MANAGER

    Mar 1997 - Mar 1998

  • QUALITY ASSURANCE SUPERVISOR

    Aug 1996 - Mar 1997
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  ARKAY PACKAGING

  Apr 1998 - Sept 2000

  QUALITY ASSURANCE MANAGER

  Responsible for implementing and maintaining all quality programs including authoring all Standard Operating Procedures, establishing quality standards, and startup, in-process, and final inspection procedures. Established internal and external failure reports. Supervised all Quality Personnel. Performed similar duties for sister plant in Long Island, then managed a Quality Manager for that facility. Performed environmental duties that included regulated waste removal, maintained VA DEQ and EPA required records, and air emission permitting. Was integral in company's recent award of Mary Kay supplier of the year. Show less

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  MeadWestvaco

  Oct 2000 - Jun 2008

  QUALITY ASSURANCE MANAGER

  Responsible for coordinating all Quality Assurance activities at the Mebane, NC site. This includes calibration of test equipment; writing, reviewing, and approving procedure manuals; supervising product final inspection process; Maintaining and driving the corrective and preventive action system including development of a database to track them. Performed supplier and internal audits, including audits of other Healthcare Packaging facilities and other MeadWestvaco plants in Europe. Have participated in and been the key contact for more that 80 pharmaceutical or medical device audits of the Mebane facility. Supervised quality staff. Served as customer liaison for all quality matters. Assisted in implementationof plant safety program. Designed and taught cGMP training program to all plant associates. cGMP training program is now used division wide. Have supervised, written, and/or executed validation protocols for printing, die cutting, and gluing equipment as part of the assimilation of four other facilities into the Mebane plant. Assisted in the implementation of Infinity shop floor data collection software. Six Sigma Yellow Belt. Show less

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  Smurfit Stone Container Corporation

  Jun 2008 - Oct 2010

  AREA QUALITY ASSURANCE MANAGER

  Responsible for coordinating all Quality Assurance activities for the three Richmond facilities; as well as maintaining corporate quality reporting for the Baltimore site. This includes calibration of testequipment; writing, reviewing, and approving procedure manuals; Maintaining and driving the corrective and preventive action system including implementation of an electronic complaint system that interfaces with main business software. Performed Internal audits, including audits of other Smurfit facilities. Served as customer liaison for all quality matters. Creation and implementation of HACCP, food safety, cGMP, and other programs necessary for AIB Food Contact certification. Assisted in implementation of plant safety program. Show less

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  Celerity IT

  Feb 2011 - Dec 2012

  Process Engineer/Analyst & Managing Consultant

  Performing process engineering functions for Capital One on an international credit card platform. Includes re-engineering customer servicing applications and developing multilingual procedures for call centers, leading teams through process risk assessments and developing mitigation plans. Also led multiple teams through end to end UAT testing. Built data sharing process between two merging companies to mitigate customer lawsuits. Awarded Best Customer Service Award for 2011. Promoted to Managing Consultant in August, 2012Tools used include: SIPOC, CTQ, RACI, FMEA, Control Plans, Swim lane flow charts. Software packages used include MS Office, MS Visio, MS Project, mainframe system emulators and 3rd party card servicing software. Show less

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  Capital One

  Jan 2013 - now

  Leading the Well-Managed team for Capital One's Consumer Bank marketing organization, we are charged with designing and maintaining processes that will allow the marketers to innovate while staying compliant with regulations and Cap One policies. Additionally, we serve as the liaison between the marketing organization and the auditors, compliance testers, and other stakeholders. Responsible for shepherding the Consumer Bank Marketing organization's well managed journey, including maintaining process documentation, driving process improvement initiatives, interfacing with Compliance, and consulting with marketing pods on mitigating risk.New title as of 2018 is Marketing Risk Steward. While largely the same as above, there is an increased focus on mitigating marketing risk. Responsible for identifying, designing, and implementing process improvements to Capital One Bank's Marketing processes. Includes interfacing with stakeholders from different lines of business as well as vendors and internal production resources.

  • Sr. Manager, process Management

    Feb 2020 - now

  • Manager, Process Management

    Jan 2017 - Feb 2020

  • Principal Process Manager

    Jan 2013 - Dec 2017