Ricardo Terry

Ricardo Terry

Field Service Engineer

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location of Ricardo TerryCity of Tshwane, Gauteng, South Africa

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  • Timeline

  • About me

    Honours - Bachelor of Science (BSc) Computing at UNISA

  • Education

    • APMG Internasional and AXELOS

      2016 - 2017
      COBIT Management Information Systems and Services

      This evolutionary version:incorporates the latest thinking in enterprise governance and management techniques, and provides globally accepted principles, practices, analytical tools and models to help increase the trust in, and value from, information systems. COBIT5

    • APMG Internasional and AXELOS

      2016 - 2016
      ITIL Library and Information Science

      ITIL Foundation Certificate in IT Service Management:ITIL is to improve how IT delivers and supports valued business services. ITIL is not just technology management or process management. It also focuses on improving the capabilities of people, processes, and technology. ITIL provides value for an organization, its resources and capabilities, including employees and customers.

    • Eersterust, Secondary School

      1996 - 2000
      Grade 12
    • University of South Africa/Universiteit van Suid-Afrika

      2012 - 2016
      Diploma Information Technology

      National Diploma in Information Technology

    • University of South Africa/Universiteit van Suid-Afrika

      2017 - 2017
      Advance Diploma Information Resources Management NQF7

      Principle Concepts of IT Service ManagementService Management Functions (Service Desk)Service Operation ProcessesIncident and Problem ManagementDatabase Systems IVNetworking IVDevelopment SoftwareProject ManagementResearch MethodologyEthics

    • University of South Africa/Universiteit van Suid-Afrika

      2018 - 2020
      Honours - Bachelor of Science (BSc) Computing Computer Science and Information Systems NQF8

      Research Methods and ProposalSoftware EngineeringInformation SecurityE-Learning: Concepts and PrinciplesEnterprise Architecture

  • Experience

    • T-Systems

      Jul 2007 - Jul 2008
      Field Service Engineer
    • Datacentrix

      Jan 2008 - Jan 2009
      Team Leader
    • City of Tshwane

      Oct 2009 - Jan 2016
      System Officer
  • Licenses & Certifications

    • CompTIA N+

      CompTIA
      Dec 2003
    • MCP

      Microsoft Professional Services
      Nov 2005
    • ITIL Foundation certificate - IT Service Management

      APMG International
      Nov 2016
    • A+

      CompTIA
      Nov 2003
    • COBIT5 Foundation

      APMG International
      Dec 2017
    • MCSE

      Microsoft
      Apr 2008
    • MCSA

      Microsoft
      Apr 2008