Alfisani Bin Khaled

Experience

• 

  Pizza Hut

  Mar 2020 - Aug 2022

  General Manager
• 

  Global Store

  Oct 2020 - now

  Store Manager

  As a seasoned Store Manager at a bustling convenience store, I spearheaded operations, fostering a team-oriented environment while ensuring an unparalleled experience for our diverse customer base.Key Contributions:Team Leadership: Led a dynamic team, providing guidance, motivation, and support to ensure a cohesive and high-performing staff. Emphasized teamwork to meet operational goals.Customer Satisfaction: Prioritized customer satisfaction by implementing customer service standards, addressing feedback, and overseeing the resolution of customer inquiries and concerns.Inventory Management: Managed inventory levels, monitored stock rotation, and coordinated with suppliers to ensure optimal product availability and freshness.Operational Efficiency: Streamlined store operations, optimizing workflows to enhance efficiency. Implemented best practices for cash handling, opening/closing procedures, and security protocols.Financial Accountability: Monitored and met financial targets, including sales goals, budget adherence, and cost control measures. Conducted regular financial analysis to identify opportunities for improvement.Staff Development: Encouraged professional growth among team members through training programs, performance evaluations, and succession planning.Skills:Leadership: Proven ability to lead and motivate a diverse team to achieve operational excellence and deliver exceptional customer service.Adaptability: Thrived in a fast-paced retail environment, adept at making informed decisions under pressure.Problem-Solving: Demonstrated proficiency in resolving operational challenges, customer issues, and personnel matters to maintain smooth store operations.Communication: Clear and effective communication with team members, customers, and higher management to ensure alignment with organizational objectives.Business Acumen: Strong understanding of retail business principles, financial management, and market trends. Show less

• 

  Woolworths Supermarkets

  Oct 2021 - now

  Customer Service Representative

  As a dedicated Customer Service Officer & Team Member at Woolworths, I took pride in ensuring every customer had a seamless and enjoyable shopping experience. My role extended beyond the checkout; it was about creating a welcoming atmosphere and resolving inquiries promptly.Key Contributions:Customer Interaction: Interacted with customers daily, addressing inquiries, providing product information, and resolving issues with a friendly and professional demeanor.Checkout Operations: Operated cash registers efficiently, handling transactions accurately, and assisting customers with payment-related queries.Team Collaboration: Worked closely with team members to achieve daily operational goals, contributing to the overall success of the store. Collaboration was key to maintaining a positive and efficient work environment.Cleanliness and Organization: Maintained a clean and organized checkout area, contributing to a welcoming and efficient shopping environment.Product Knowledge: Stayed updated on product details to offer accurate information and assist customers in making informed choices.Skills:Communication: Strong interpersonal skills, ensuring effective communication with both customers and team members.Adaptability: Thrived in a fast-paced setting, handling multiple tasks while maintaining attention to detail.Flexibility: Available for varying shifts, including weekends and holidays, demonstrating a commitment to meeting customer needs.Working at Woolworths was more than a job; it was a commitment to excellence in customer service. My experience equipped me with valuable skills, and I am proud to have contributed to the success of a brand dedicated to customer satisfaction. Show less