Mike Vaughn

Experience

• 

  Buffalo Wild Wings

  Apr 2014 - Oct 2016

  Waiter

  Provided exceptional customer service in a high-volume, fast-paced restaurant environment.Collaborated with kitchen and bar staff to ensure timely order fulfillment.Handled customer complaints and concerns professionally and efficiently.

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  ExpressJet Airlines

  Nov 2016 - Oct 2017

  Aircraft Dispatcher

  Coordinated and executed 40 flight projects per day, ensuring seamless alignment withschedules, resource allocations, and regulatory requirements.Optimized operational processes to achieve exceptional on-time performance, exceeding key operational metrics.Demonstrated strong analytical and decision-making skills in a fast-paced, high-pressure environment.

• 

  Coyote Logistics

  Sept 2018 - Feb 2019

  National Account Manager

  Developed and maintained relationships with key national accounts, focusing on understanding and providing tailored logistical solutions.Negotiated contracts and pricing agreements with national accounts, ensuring mutally beneficial terms and long-term partnerships.

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  John Hancock

  Mar 2019 - Dec 2024

  Led client onboarding initiatives with financial advisors, plans sponsors, and participants for their retirement plans, driving significant growth in enrollments and assets under management.Streamlined enrollment operations through process improvements, resulting in increased efficiency and enrollment volume.Consistently exceeded performance targets by delivering tailored client solutions and building strong relationships with financial advisors and plan sponsors.Developed and implemented client engagement strategies to enhance participant satisfaction and drive new business opportunities. Show less

  • Enrollment Specialist

    Nov 2020 - Dec 2024

  • Consolidation Specialist

    Dec 2019 - Oct 2020

  • Consolidation Coordinator

    Mar 2019 - Nov 2019