Ahmed Farah

Experience

• 

  Bupa

  Jan 2007 - Jun 2012

  viewing ,maintaining and updating the internal medical guidelines to insure the alignment of the medical decision with international medical standard and the best market practice in the kSA Participating in voice of customer service helping in Reviewing and Auditing Medical Decisions to ensure patient safety , enhance Customer Experience and producing VOC report aiming to improve Medical Decisions. (DR. sherif Adel); Participating in Developing and delivering medical Training for Bupa staff. Participating in Developing and delivering Policy Training for Bupa staff. (SMO)at BUPA preauthorization team to adjudicate the medial requests received from different medical specialties discuss it with treating doctor to take a decision by approval or rejection (DR. mohamad Banna); Nominated as Fraud Hero for 2 successive years at preauthorization team by detecting Anti-selection and Fraud cases in value and volume .

  • Clinical governance and healthcare partenership doctor

    Jan 2011 - Jun 2012

  • Medical Advisor

    Jan 2010 - Jan 2012

  • Senior Medical Officer

    Jan 2007 - Dec 2009
• 

  Bupa Arabia

  Jan 2009 - now

  Telehealth as a part of healthcare leading service in the market (a unique service in Saudi market) to receive calls via free medical help line from members and to reply to the members medical queries and emergencies with a professional Evidence based medical standards coaching and guiding them with the best medical advice to their queries to ensure members safety and wellbeing .Answering 80% of inbound calls within 20 seconds with100% quality and Generating leads out of non-Bupa members calls(2009 up-to-date) Show less

  • Manager-Healthcare operation

    Jun 2012 - now

  • Doctor on Phone(DOP)

    Jan 2009 - now