Grace Chan

Experience

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  Schneider Electric

  Nov 2009 - Jan 2011

  Customer Service Officer

  - Respond to customer enquiries by understanding their needs. Manage and handle the customer complaints promptly and professionally- Monitor shipment and shipped out goods in-time as per customer request.- Results-driven Customer Services Representative with proven ability to establish rapport with clients- Using SAP system for data entry to place order for shipment, customers requested. Generate invoice and delivery order from system

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  Zheng (IPPFA)

  Jan 2011 - Dec 2014

  Business Development Executive

  - Primarily handling outbound telemarketing, coordinating with email and mailing efforts across all sales channels.- Schedule appointments for advisers/consultants to meet with prospective customers or HR personnel to attend sales presentations.- Responsible for training, motivation, and accountability of a team of Business Development Executive.- Trained staff in developing practices to improve performance- Developed call script for telemarketer’s use with lead generation and qualification- Determined strategies and changes in duties of staff to achieve monthly goals - Create new system for future monitoring and improve time efficiency - Providing timely feedback to management regarding performance.- Assist Office Manager in coordinating of work if needed- Coordinate / Help up in company event (egs: KWSH Volunteering, Appreciation Event for HR, Year End Retreat) Show less

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  CONTINGENCY PARTNERS

  Jan 2015 - Jun 2017

  Recruiter, Real Estate Specialist

  - Work closely with hiring managers to develop position profile and to understand overall needs and requirements. (Description, salary, timing, expectation, etc)- Create a comprehensive job description based on hiring manager specifications to be used to present to candidates and to post to job boards and internal gateways.- Develop and manage strong consultative relationships with hiring managers and candidates- Contacting candidates, following-up with candidates, and managing candidate pipeline.- Scheduling interviews, briefing and debriefing candidates before and after interviews.- Maintaining timely documentation of all conversations with candidates within our internal database.- Develop business and create new client relationships Show less

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  Reich Consultancy

  Jun 2017 - Nov 2018

  Senior Consultant
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  DirectAsia Insurance

  Dec 2018 - Jun 2019

  HR Executive - In House Recruiter

  - To assist and provide support for the full spectrum of human resource management and related functions.- Assist in recruitment process (i.e. Advertising, shortlisting and coordinating interviews)- Reviewing & updating job descriptions for all positions regularly - Assist in the identification and analyses of staff training, development and career support needs- Conduct new employee induction program, new hire survey and exit interview- Update employee handbook and policies- Handling the administration of all contract labor- Preparing and submitting all relevant HR letters/documents/certificates/ attendance as per the requirement in consultation with the management- Prepare necessary documentation and ensure proper & efficient filing system- Involve in internship and event planning for the company Achievements- Manage to save $27K for recruitment cost - 100% KPI hiring- Assist company to bring in internship program Show less

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  NTT DATA Asia Pacific

  Jul 2019 - Aug 2021

  • Talent Acquisition Specialist

    Jul 2019 - Aug 2021

  • Talent Acquisition

    Jul 2019 - Aug 2021
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  DXC Technology

  Aug 2021 - now

  Senior Talent Acquisition Specialist

  Strategic Recruitment:• Develop and execute comprehensive talent acquisition strategies aligned with business objectives.• Collaborate with hiring managers to understand staffing requirements and provide strategic guidance.Candidate Sourcing and Assessment:• Utilize diverse sourcing channels to identify high-caliber candidates.• Conduct thorough candidate assessments, including interviews, skills testing, and reference checks.Candidate Experience:• Ensure a positive candidate experience throughout the recruitment process.• Provide timely and constructive feedback to candidates, enhancing the employer brand.Collaboration with Stakeholders:• Work closely with hiring managers, HR partners, and cross-functional teams to understand workforce planning and talent needs.• Ensure alignment between recruitment efforts and business objectives.Employer Branding:• Contribute to employer branding initiatives to attract top talent.• Represent Luxoft DXC at industry events and networking opportunities.Data Analysis and Reporting:• Utilize recruitment metrics and analytics to drive continuous improvement.• Provide regular reports and insights to key stakeholders. Show less