Brooke Taylor

Experience

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  Hobby Lobby

  Sept 2006 - Feb 2009

  Customer Service Manager

  -Counted cash drawers and made bank deposits.-Reordered inventory when it dropped below predetermined levels.-Examined merchandise to verify that it was correctly priced and displayed.-Completed profit and loss performance reports.-Trained and developed new associates on POS system and key sales tactics.-Helped conduct store inventories once per year.

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  The Children's Place

  Mar 2009 - Apr 2015

  Responsible for leading store team in driving sales, brand loyalty, providing exceptional customer service as well as recruiting and developing top retail talent. Full accountability for the key financial results of the store and responsible for the overall leadership and development of the store by building an independent, high-performing team that is dedicated to achieving results and supporting company strategies. -Operates with a strategic mindset-Articulately and effectively presents information and respond to questions from managers and customers effectively-Understands and interprets moderately complex financial reports -Facilitates and present programs, processes and concepts to groups-Inspires and motivates associates, managers and entire teams-Creates and maintains a diverse, high-performing store team through consistent selection, development and motivation-Drives results by recruiting and developing high performing teams using all available resources to interview, hire and retain top talent for key positions in store and district-Provides coaching, mentoring and overall direction of accountabilities to meet store and Company goals-Effectively communicates goals and monitors the progress of team members against key business initiatives-Directs and participates in the leader on duty program which provides an exceptional shopping experience to our customers and drives store sales results by influencing associate behaviors-Manages scheduling that maximizes staffing to most effectively meet the needs of the business and drive store profitability while leveraging payroll-Directs the planning and execution of floor sets in an efficient manner while following Company guidelines and encouraging collaboration of ideas amongst team members-Partners with Loss Prevention to ensure adherence to Loss Prevention policies and procedures and proactively identify trends that support achieving store shrink goals-Cultivates an environment of open communication Show less Responsible for supporting the Store Manager in achieving all Company goals and initiatives through driving sales, developing talent and delivering execution. Represent the brand, operate in a professional manner, demonstrate exceptional customer service and drive a consistent message to all of my team members.-Create and maintain a diverse, high-performing store team through consistent selection, development and motivation-Cultivate an environment of open communication and drive the performance management and development of associates within the store.-Support the management team in fueling the growth of the business through internal promotions to develop future leaders of the organization.-Drive results by recruiting and developing high performing teams using all available resources to interview, hire and retain top talent for key positions in store and district.-Manage scheduling that maximizes staffing to most effectively meet the needs of the business and drive store profitability while leveraging payroll.-Foster a positive work environment and provides direct, honest feedback in a timely manner to my store team.-Ability to understand and interpret moderately complex financial reports-Directs the planning and execution of floor sets in an efficient manner while following Company guidelines and encouraging collaboration of ideas amongst team members.-Guarantee company assets by ensuring adherence to all Loss Prevention procedures.-Responsible for assessing performance and providing the appropriate level of feedback daily and through the Annual Performance Review process.-Analyze Business Analysis and Acumen-Manage and develop my team through coaching in the moment and connecting with my team as well as motivating and recognizing excellence within my team.-Able to adapt to any situation and execute plans accordingly and work through ambiguity when situations are unclear.-Coach and develop internal candidates to create a strong bench. Show less Supports the Store Leadership Team, in the absence of a manager, by completing cash wrap operations, opening and closing procedures and acting as the Leader On Duty (LOD). Represents the brand, operates in a professional manner, engages customers, maintains store standards and supports teamwork. -Supports management team in order to maximize productivity through product knowledge, customer service and by meeting key store initiatives-Assists in developing talent through the training and supervision of associates-Serves as a positive role model for others in driving and maintaining high standards throughout the store while ensuring the integrity of the brand-Participates in the Leader On Duty (LOD) program which provides an exceptional shopping experience to our customers and drives store profitability while leveraging payroll-Supports and participates in all company training and developmental initiatives-Fosters a positive work environment and provides direct, honest feedback in a timely manner-Maintains a clean, organized and efficient stockroom, adhering to customer ready environment (CRE) standards and safety requirements-Ability to model, encourage and demonstrate exceptional customer service behaviors while on the sales floor-Represents the company in a professional and positive manner Show less Supports the Store Leadership Team in achieving all Company goals and initiatives. Represents the brand, operates in a professional manner, engages customers, maintains store standards and supports teamwork. -Aware of customer activity and responds with a sense of urgency, prioritizing assisting customers over other tasks-Greets and acknowledges customers while providing the appropriate level of service-Exercises sound judgment in effectively addressing customer concerns-Demonstrates exceptional selling skills -Provides fast, friendly and accurate service at the service desk while educating customers on the benefits of the PLACE Card-Maintains appropriate stock levels and ensures that all sizes and styles are represented -Follows Company standards of merchandise presentation, signage and display-Embraces responsibility of assigned tasks-Supports maintaining a clean, organized and efficient stockroom while adhering to TCP standards and safety requirements -Performs daily housekeeping duties to TCP standard-Guarantees Company assets by ensuring adherence to all Loss Prevention procedures-Proactively contributes to creating a team atmosphere that is flexible and enjoyable-Constructively shares suggestions, ideas and concerns with appropriate Store Leadership-Exhibits flexibility by working as member of stock team, if necessary-Execute Window Directions Successfully-Process Shipment and Replenish Daily-Manages All Marketing -Ensure Adequate Customer Service-Travel and Set Up New Stores-Execute Floor Sets Successfully Show less

  • Store Manager

    Feb 2014 - Apr 2015

  • Assistant Store Manager

    May 2012 - Feb 2014

  • Lead Sales Cashier

    Oct 2011 - May 2012

  • Sales Associate - Window and Marketing Specialist

    Mar 2009 - Oct 2011
• 

  Duralee Fabrics

  Jun 2011 - Jul 2011

  Intern at Duralee Fabrics Ltd.

  -Designed coordinating fabric palattes for coordinating fabrics for clients-Selected and filled fabric sample request for commerical designers and clients-Organized, maintained, and inventoried the memo library of fabrics and wood samples-Assisted designers by pulling samples for checkout, answering questions, and placing orders-Fulfilled requests via telephone/fax and shipped samples out when required

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  Valdosta State University

  Aug 2011 - May 2012

  Interior Design/Graphic Design Laboratory Monitor

  -Oversee the use of new computer equipment-Maintain and manage plotters and printers-Manage annual software updates

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  Victoria's Secret

  Apr 2015 - Jan 2019

  Management position responsible for all aspects of managing a single retail store. Has complete operation liability to achieve sales, service, organization, customer satisfaction and profitability goals for the store in compliance with company procedures. Develops and executes short and long-term plans to achieve goals in support of district/region strategy. Ensures the maintenance of expected operational and merchandising standards. Ensures staff maintains store presentation and supports brand consistency. Provides effective training to staff in the areas of customer service, product knowledge, inventory control and merchandising while offering developmental opportunities. Handles store level loss prevention issues. Show less Provides leadership that drives total store results with specific ownership for the product lifecycle and merchandise presentations. Drives results by developing and executing short term action plans and long term strategies. Supports growth in sales and service and ensures maximum productivity, profitability and compliance with company policies and procedures.Delivers a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth:-Fosters a customer-centric culture, where the full energy and activity of the store team are focused on delivering highly satisfying customer experiences-Ensures compelling visual merchandising presentation standards are achieved and maintained, including identifying and driving sell down strategies-Drives brand guide planning and execution process-Ensures tools and reports are leveraged to maintain a full and abundant sales floor-Ensures backroom is organized to standard-Ensures strategy is in place to optimize use of all non-sales space-Supports development and implementation of store strategy to reduce shrink-Maximizes sales potential by spending 50% of scheduled time on the sales floor-Gains business insight and creates SMART action plans that improve execution and results-Supports, models and enhances all selling and sales support behaviors to ensure a seamless customer experience-Conducts CSL and associate observations and provides feedback and coaching-Ensures payroll is managed and utilizes flex worksheet-Manages and resolves customer relations issues -Drives customer loyalty through current brand strategies, including credit and customer relationship marketing-Creates an awareness of and builds capabilities in loss prevention by fostering a culture of honesty and connecting the links between customer service, associate engagement and shrink-Partners with store manager to establish clear performance goals and objectives Show less

  • Store Manager

    Sept 2016 - Jan 2019

  • Store Manager

    Jun 2015 - Mar 2017

  • Category Manager

    Apr 2015 - Jun 2015
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  Target

  Jan 2019 - now

  —Leader on Duty multiple times a week—responsible for all sales activities and store operations. —Interacting with guests and team members throughout the store, ensuring that the business is running optimally. —Team member development and performance management—promoting a positive work environment. —HR routines—payroll, talent management, benefits, hourly scheduling, staffing and compliance.

  • Executive Team Leader GM & Food

    Sept 2024 - now

  • Executive Team Lead Human Resources

    Aug 2021 - Aug 2024

  • Executive Team Lead Specialty Sales

    Jan 2019 - Oct 2021