Tadeu Pacheco

Experience

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  Secretaria Municipal de Saúde de Belo Horizonte

  May 2005 - Dec 2011

  Senior Information Technology Technician

  -Implementation, training and support to the SISREDE System - Prontuário, and to BHTelessaúde- Administration of videoconferences for the projects: BHTelessaúde and World Bank Projects- Monitoring the scope definition of the project 156 call center - Regulation- Monitoring of interoperability standards for health - Ministry of Health- Technical monitoring of the PBH Modernization project - Municipal Health Department, which included:SOA (Service Oriented Architecture) for the various legacy systemsMobile devices for field agents- Process mapping with managers of partner areas to improve the process chain Show less

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  Localiza Hertz

  Dec 2011 - Mar 2012

  IT Support Technician

  Remote support to employees at the headquarters and branches of Localiza company in the technical part of infrastructure and software, identifying and delivering resolutions, as well as escalating to the problems for areas responsible.

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  Zetra

  Apr 2012 - Sept 2020

  Senior Information Technology System Analyst

  Sprint development management between IT teams and development partner, how also prioritize demands to requirement gathering and clarification.Continuous Improvement actions inside the company and together with our partner.Responsible also management and system update to ensure continuous cycle.Case of success on "Customer Experience:: - Delivery of custom reports directly into the system (instead of SQL reports) and created from specific modules in order to bring a good experience for the client (Navy of Brazil) in their process.- Refactoring of the mobile App building from customer journey and feedbacks collected since the first launching- I started the first internal meetup with the key IT teams aiming to start the agile mindset approach, how also offers the space for feedback about our process and cases of success or unsuccessful.Tools day by dayMySQL, Jira, Bizagi, Excel, Adobe XD and Kaban(Organization of my activities) Show less

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  Inter

  Sept 2020 - Apr 2021

  Business Analyst

  Support to sustentation and evolution for systems(SPB/SGR and Finnancial Backoffice Banking) on development process and requirements elaboration, with supplier, to demands business area and regulatory agency: - Requirements gathering- specification/elaboration writing- support of development process- report extraction in database- Prioritize demands with business and development team- follow(monitor) the validations until "Go Live” in production environmentTools day by daySQL Server, Jira, Office, Teams, New Relic, Cloud Watch Show less

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  Stellantis

  May 2021 - now

  Product Owner

  As Product Owner of the "SWX - Product Management" team I have been follow the feature development cycle (On Board/Off Board) for connected vehicles with my global counterparts (Regions - North America, EMEA and IAP) within the Digital Drive portfolio (Navigation, Safety and Emergency, EV Drive, Driving Experience and ADAS). In my daily routine I have been analyzing global roadmaps with the region, Epics and user stories to perform discussions with different teams (as Customer Experience, UX/Design, Engineer, ICT, Portfolio, Marketing and Sales) in order to follow and support on the market strategy to launch those features on the South America region. Beside that, have been working with teams in new ideations and improvements of features thinking about the whole product life cycle and considering the situations in the South America market. Also ever trying to use some product tools like Opportunity Tree, Mind Map, PRFAQ(describing the idea and bring insights throug internal and external reasearch, customer surveys and other resources available).Tools day by dayJira, RTC, Kanban Boards, Miro and MS Office Show less