Andy Griffiths

Experience

• 

  Obsidian Networks

  Apr 1999 - Jan 2000

  IT Support

  Providing 1st and Second level support as part of the IT Support department to a range of client on LAN and WLAN.Microsoft based platforms across a large scale variety of customers using individual applications meant I was able to learn a vast number of skills in my field

• 

  Swayne Johnson Solicitors

  Jul 2001 - Dec 2011

  I.T. & Communications Manager

  Responsible for all IT systems including:- Network Infrastructure- Software & Hardware- Troubleshooting/IT Support- Corporate website- Communications systemsAlso responsible for seeking out new technologies for the firm, providing critical analysis for Directors and managing budgets of IT for the firm.Project Managed a number of expansion projects for the firm as well as deployment of new company-wide and remote software/database platforms.

• 

  Conwy County Borough Council

  Jan 2012 - now

  Senior Technical Support Analyst for Cyber Security which covers nearly 5,000 end users and 200+ servers over multiple domains.I have designed, deployed and manage Cyber security systems such as SIEM, Endpoint security, Encryption, secure email gateways and patch management solutions and am responsible for ensuring continued compliance accreditations such as PCI, CE+ and PSN. Although primarily based at second and third level support, I am expected to be on hand to provide first level support via the Service Desk on occaision.8+ years experience as Analyst responsible for Cyber Security including compliance (PCI, CE+ & PSN), SIEM, Endpoint protection, Encryption, MS365/Azure and on-premise Microsoft stack. I also have knowledge of vmware and hyper-v virtualisation solutions.

  • Senior Technical Analyst

    Jul 2019 - now

  • Technical Support Analyst

    Jan 2012 - Jul 2023