John Crann

Experience

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  Kraft Foods Group

  Oct 2000 - Oct 2006

  Business Analyst - Systems Project Lead

  Business systems administration, software development and implementation projects supporting the Kraft Foods manufacturing research & development and quality assurance divisions.Technical Communications Specialist delivering documentation & training materials for manufacturing quality assurance and statistical process control systems. Supported systems delivering on-demand documentation via intranet to manufacturing plants across North America.

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  Classroom, Inc.

  Jan 2006 - Jan 2007

  Information Technology Project Manager

  Project Lead in the design, build, test and deployment of Interactive Educational Software products for the secondary school market.Project Lead for the design, development & deployment of enterprise customer relationship management application. Created end user training materials & conducted software training classes.

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  Stay in Front Software Inc.

  Jan 2008 - Jan 2009

  Business Analyst - Software Development

  Design, build, test and deploy cloud based Customer Relationship Management applications for Life Sciences and Pharmaceutical industry clients.Technical Communications Specialist delivering software specification documentation and instructional materials for CRM development projects.

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  Independent Contractor - Media & Communications

  Feb 2009 - Oct 2012

  Contractor

  Nantucket Film Festival - Showtime's Tony Cox Screenplay Competition Committee evaluating & grading screenplay entries in competition.Alphabet City Films1st Assistant Director - Independent film projects

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  Porter Scientific LLC.

  Jan 2012 - Jan 2014

  Technical Communications - Project Specialist

  Technical Writer & Project Specialist (Contractor) supporting a disaster recovery project funded by FEMA and the State of NY Department of Emergency Management (2012-2014).Partnered with Adjusters International Inc. and Porter Scientific LLC to produce technical, engineering & financial documentation that delivered disaster recovery funds for New York State municipalities.

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  University of Pennsylvania

  May 2016 - Jul 2019

  Technical / Marketing Communications Specialist

  Technical Communications Specialist for the Information Systems and Computing Division. Wrote and published content for internal wiki sites supporting IT initiatives. Documentation Lead supporting Microsoft Office 365 Implementation & Service Projects, Network Infrastructure and Software Products. Writing, graphic images, photography & digital imaging to support articles for the IT - Marketing Communications group web pages.White Papers - Service Manuals - Instructional - How To - Policy & Procedures - Promotional Show less

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  AstraZeneca

  Aug 2019 - Dec 2019

  Technical / Marketing Communications Specialist

  Supporting Global Multi-Channel Marketing Team @ North America Commercial Business HQ. Documentation lead creating business process and technical process documentation for a global business transformation initiative.

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  Comcast Technology Solutions

  Jan 2020 - now

  Collaborating with subject matter experts in product development at Comcast to create communications designed to inform and educate syndication customers in the Cable-Telco industry preparing to launch products to market. Products include OTT Apps, Streaming devices, Connected Living products, Hardware & Software products. Employ technical and creative content development to inform and educate internal and external business partners.

  • Analyst 3, Business Process Effectiveness

    Jan 2020 - now

  • Senior Technical Writer

    Jan 2020 - Jul 2022