Agos Samin

Experience

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  Tesco

  Feb 2005 - Jan 2013

  Area Apparel Manager

  1. Assists the Head of Apparel and Area Director Southern Region to manage and implement activities and projects in the Customer Service Division by executing the required activities at store level. 2. Manage Apparel Division KPIs and Key Deliverables for Southern Stores.3. Works with the local and central support Office, Area Directors and Store General Managers to deliver targets and projects.4. Coach and support Trading Managers and Section Managers to implement the Customer Service, Account and Cashiering processes simply and successfully. 5. Understand Store strategy and its impact on store operations.6. Responsible for Achieving Sales Target / Business development of Zone (Target vs Achievement)7. Liaise with senior-level officers to coordinate and report on ongoing issues.8. Create and deliver reports to senior-level officers and maintain effective meeting notes.9. Identify organizational or employee-related issues and create effective solutions. Show less

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  Ralph Lauren

  Feb 2013 - Aug 2016

  Assistant Store Manager

  •Educate and focus store staff by reviewing and revising orientation to specialty products and sales training.•Reviewing staff job results and learning needs with retail and operation manager.•To evaluate competition by visiting competing stores, gathering information such as style, quality, and prices of competitive merchandise.•To prepares sales and customer relations reports by analysing and categorizing sales information.•Maintain inventory by checking merchandise to determine inventory level, anticipating customer demand.•Prepare all related reports on sales, weekly recap, analysing and summary information.•Maintain quality service by establishing and enforcing organization standard.•To maintain professional and technical knowledge by attending educational workshops and establishing personal networks. Show less

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  IKEA

  Aug 2016 - Dec 2020

  Assistant Manager

  ● Responsible for optimizing sales and continuous development of your business area.● Ensure that the business area operates efficiently and profitably and provides our customers with the best possible shopping experience in line with our concept.● Develop annual action plan to execute Business Plans, drive sales promotional/project activity and achieve IKEA’s commercial goals.● Optimize sales, profitability and customer satisfaction through inspirational range presentation.● Lead the recruitment, selection, development and coaching of all Sales co-workers in your business area.● Partner with Logistics to adhere to inventory control and product replenishment procedures.● Ensure customer service standards in sales areas are met or exceeded.● Undertake Duty Manager and other store wide managerial responsibilities as required. Show less

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  Nike

  Jan 2021 - Mar 2023

  Assistant Store Manager Operations

  1. Plans the work of employees with a daily or short term focus. Supervises employees and sets individual goals. 2. Coaches staff, supports development and provides significant input into hiring decisions, performance management recognition and rewards.3. Assist Store Manager (Head Coach) by managing one or more of the store functions (sales, merchandising, operations, accounting, etc.) or by managing a particular floor/business in a large volume store.4. Perform all store management functions in absence of Store Manager (Head Coach)5. May have direct supervision of Dept. Managers (Coaches), associates (athletes) and/or Customer Service6. Prepare statistical and narrative reports of store activities7. May communicate with GMM/Visual team and/or oversee physical site maintenance8. Assist SM in delivering a premium consumer and employee experience and implementing/executing global and regional programs to drive business results Show less

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  Prada Group

  Apr 2023 - May 2024

  Department Manager

  1. Optimizing profits by controlling costs.2. Hiring, training, and developing new employees.3. Resolving customer issues to their overall satisfaction.4. Maintaining an overall management style that follows company best practices.5. Providing leadership and direction to all employees.6. Ensuring product quality and availability.7. Preparing and presenting employee reviews.8. Working closely with the store manager to lead staff.9. Overseeing retail inventory.10. Assisting customers whenever necessary.11. Organizing employee schedule.12. Ensuring a consistent standard of customer service.13. Motivating employees and ensuring a focus on the mission.14. Maintaining merchandise and a visual plan.15. Completing tasks assigned by the general manager accurately and efficiently.16. Supporting store manager as needed. Show less