Christopher Santos

Experience

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  Koepell Mazda

  Jan 2011 - Feb 2013

  Sales Associate

  Developed buyers by: maintaining rapport with previous customers, suggesting trade-ins, meeting prospects at community activities, greeting drop-ins, responding to inquiries, and recommending sales campaigns and promotions.Qualified buyers by understanding buyer's requirements and interests then matching those requirements and interests to various models.Closed sales by overcoming objections, negotiating prices, completing sales or purchase contracts, then explained provisions, offered warranties, services, and financing; collected payment, and delivered the automobile.Provided sales management information by completing reports.Updated job knowledge by participating in educational opportunities and regularly reading professional publications. Show less

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  New York Sports Club

  Feb 2013 - Mar 2015

  Customer Care Manager

  Supported GM with overall accountability for the consistent and effective execution of all operational management, people management, sales and cash management, and facilities management that met or exceeded company standards.Endorsed effective management and leadership through: generating membership growth and increasing member retention, optimizing membership and ancillary revenue, and achieving/exceeding district and regional performance goalsProvided effective operational guidance to sales and PT team to successfully execute company programs to achieve a competitive advantage by creating a positive, team-oriented work environment.Created opportunities to grow member count through high quality interactions and programs designed to drive overall member engagement.Managed supply inventory for facility and maintenance essentialsResponsible for interviewing and hiring all Front Desk and Maintenance operators and staff Administered and directed all functions of payroll management and scheduling for all Front of House staff Show less