Patrick Thornton, PMP, CSM, POPM

Experience

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  State Farm

  Jan 2010 - Mar 2012

  Staff Assistant

  Streamlined agency’s marketing by implementing and managing all mailing processes, resulting in new and retained clientele.Managed financial accounts by running daily reports and analyzing them for deficiencies; resolved account deficiencies, resulting in increased revenue and client retention.Ensured customer satisfaction by managing internal customer service software for review, assessment, and validation of daily correspondence, updates, and requests. Reduced processing and tracking time of all customer policies by converting hard-copy filing systems to soft-copy and implementing file organization processes.Decreased cost of training new employees by creating and presenting a guide for all day-to-day responsibilities. On-boarded, trained, and managed a team of 3 new employees. Show less

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  Rehab at Work, Corp

  Jun 2012 - Aug 2012

  Physical Therapy Intern

  Assisted workers’ compensation patients with rehabilitation exercises and techniques. Observed therapists to gain greater understanding of the field.

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  Rehab at Work, Corp

  Jun 2013 - Aug 2013

  Business Development Assistant

  Collaborated directly with the CEO and the Director of Business Development to analyze market data, determine marketing strategies, and prioritize target markets. Provided presentations on all services and benefits to physicians, office managers, and referral managers, which created new professional partnerships.Increased referrals and revenue from marketing and sales by organizing lunch meetings with primary care physicians and establishing professional partnerships in the field. Show less

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  Compel Fitness, LLC

  Jun 2014 - Feb 2015

  Head Trainer, Quality Control Specialist

  On-boarded, scheduled, and managed staff and daily operations.Improved team morale by conducting monthly staff meetings, evaluations, and educational seminars.Generated new clientele using marketing strategies such as introductory assessments for personal training and complimentary group exercise sessions.Managed financial accounts, supervised client retention, and solved client account issues, resulting in increased client invoices.Successfully led the Gold’s Gym Challenge 2015 project to participation and revenue goals before deadline.Effectively educated, motivated, and monitored clients through personalized fitness, exercise, and nutrition. Show less

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  Corporate Brokers

  Feb 2015 - Feb 2017

  Technical Recruiter

  Solved clients’ human capital challenges with best-practice recruitment and retention solutions for temporary and permanent placement services.Identified and qualified new business development leads by scheduling client meetings and qualification calls; gathered and reviewed business requirements.Adjusted priorities and resources of recruitment approach based on market data.Provided status reports for client requirements during daily stand-up meetings.Established consultant-focused rapport in order to build, manage, and maintain professional relationships while sustaining client-focused selectivity.Provided employment management including benefits options, rate changes, etc. Show less

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  International Dyslexia Association

  Feb 2017 - Apr 2018

  TeamQuest/Field Services Coordinator

  Supported the development and launch of the IDA signature fundraising campaign (TeamQuest) initiatives through strategic planning, coordination and evaluation.Identified corporate sponsorships by developing communication materials and using market research.Proposed, developed, and launched new events while managing data for existing events. Created, implemented, and adjusted TeamQuest recruitment strategies based on priority markets and market research. Attracted new IDA constituents by leading TeamQuest presentations, meetings, and creating engaging, TeamQuest-related social media and marketing content.Re-designed the TeamQuest website with updated content, resulting in enhanced User Experience and streamlined ongoing support of event participants and decreased the continuing costs of external contractors by managing the back-end and front-end TeamQuest website using WordPress and Luminate Online’s TeamRaiser. Presented business requirements to Blackbaud senior developers and lead technical support.Created and analyzed daily reports to identify deficiencies of event registration and revenue. Organized weekly SWOT meetings, drove action items, and adjusted priorities accordingly. Identified corporate sponsorships by developing communication materials and using market research.Supported development of branch leadership communications as a branch liaison.On-boarded, trained, and managed seasonal interns; assigning responsibilities based on individual goals related to social media, marketing, and project management. Show less

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  NewWave Telecom & Technologies, Inc.

  Apr 2018 - Aug 2019

  Kept stakeholders and functional customer areas well-informed by presenting project accomplishments, risks, issues, near term plans, and resource activity as they relate to weekly and monthly status reports or meetings.Assisted the team in achieving their work completion as Scrum Master, scheduling goals through the utilization of JIRA to track work and by facilitating daily standups, sprint planning ceremonies, and retrospectives meetings.For the RADV Program, assisted the organization in completing the strategic objective of achieving CMMI Maturity Level 4 by developing, acquiring, reporting, and maintaining metrics across all task areas, achieving and maintaining an above target project score.Improved accuracy of project reporting for the team and customer through development and management of the project schedule and all project management documentation, work plans, and deliverables. Managed the project SharePoint Repository and artifacts, including project action items, risks, and issues.Planned and scheduled activities with customers, project managers, and relevant customer groups. Show less

  • Project Manager, Scrum Master, and Measurement and Analysis Lead

    Nov 2018 - Aug 2019

  • Project Coordinator

    Apr 2018 - Nov 2018
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  RELI Group, Inc.

  Aug 2019 - now

  Managed a $5M portfolio of 5 Transportation Security Administration (TSA) contracts, achieving or exceeding all project KPI goals, including budget, schedule, and quality.Successfully led cross-functional teams and managed multiple projects concurrently, including application development, modernizations, web migrations, workflow optimizations, and new technology integrations, resulting in successful project delivery from initiation to closure.Implemented agile methodologies and tools to enhance the efficiency and quality of delivery, increasing customer satisfaction, team adaptability, and continuous improvement.Developed and maintained comprehensive project documentation, ensuring proper information management and accurate knowledge sharing when applicable. Show less Limited project details can be provided due to Sensitive Security Information (SSI) – Facilitated collaboration to identify potential Public-Private-Partnership opportunities for innovative and enhanced security solutions.Centers for Medicare and Medicaid (CMS), Enterprise Services – Led development, migration, and scalable implementation efforts for a Single-Sign-On (SSO) product, enhancing user experience and improving productivity across several lines of business, while successfully meeting all schedule requirements. Show less

  • Program Manager

    May 2023 - now

  • Project Manager

    Aug 2019 - now