Nick Price

Experience

• 

  BT Group

  Sept 1997 - Jan 2000

  Business Process Analyst
• 

  COLT Telecom

  Sept 2001 - Sept 2008

  Responsible for managing the Service Management Improvements programme to deliver ‘a 360 degree view of the Customer’ to enable an improved experience for Customers, through increased first-time resolution of calls; and reduced cost-to-operate for COLT. Integrated fully with the Online service, to enable a self-serve capability to reduce call volumes and cost to operate. As an accredited PRINCE2 Project Manager, with experience of working in a delivery focussed environment, I have gained experience of leading cross-functional, international teams to deliver a range of projects. Experienced Business Analyst, utilising a Use Case-driven approach to capture complex requirements through Use Case flows and supporting UML activity diagrams; coupled with experience of Business Process analysis and improvement (DMAIC):- New Product Introductions (NPI)- Wholesale Trading- Systems Implementation and Vendor Selection (RFI/P)- B2B and B2C processes and requirements.

  • Programme Manager, Business Process & Systems

    Apr 2007 - Sept 2008

  • Project Manager

    Jan 2004 - Mar 2007

  • Business Analyst

    Sept 2001 - Jan 2004
• 

  Siemens Digital Industries Software

  Sept 2008 - Mar 2009

  Project Manager

  Project Manager, delivering a number of concurrent application development projects at BBC and ITV.

• 

  Wipro

  Apr 2009 - Nov 2016

  Supporting Shell central IT Service & Operations and Business IT groups in maximising the adoption of Cloud Services, to leverage the value & benefits of Cloud Computing:- Cloud Services projects - including implementation of AWS Service Catalog, to make more AWS services available as orderable products and evolving soon to launch full landscapes. Leading a mixed team (Wipro, AWS, Shell) based globally and have successfully introduced Scrum, with a focus on Continuous Improvement. - Cloud Operations: providing self-service and managed support for AWS Intranet & Extranet services; and MS Azure services. Successfully managed the transition to a Managed Service offering, driven by a strong focus on Continuous Improvement and driving increased automation.- Cloud Advisory & Consulting Services: to drive greater adoption of Cloud and to increase knowledge across user and application support groups. - Migration Services: migration of applications from private Cloud/ DC environments, assessing a range of migration approaches; with a focus on leveraging optimal value of running in Cloud. Show less Delivery Wave 1: centralise & rationalise:- Set-up Central Integration Delivery (CID) and on-board application integration delivery from Downstream (DS) projects & programmes across Retail, Supply & Distribution, Commercial and Finance & MI businesses – Value: central, cost effective, scalable service. - Migrate middleware applications from non-strategic, disparate legacy landscapes across DS – Value: cost savings from legacy decommission & Support optimisation. - Master Data Distribution application & New Service Development – value: cost savings from reduced ‘point-to-point’ integration; increased agility through rapid distribution of changes in ERP Master Data. Wave 2 – transition to Enterprise Services: - Based on the value achieved in Shell DS, extend CID to Upstream, Trading and Functions as a group-wide service. Set-up a finances for inter-company billing and a ‘cost zero’ finance model. - Vision, Design and Delivery of highly secure & available Enterprise Shared Platform services – to process millions of messages per day between business critical applications across the enterprise. - Cross-business Migration of over 3500+ integration applications from legacy, business specific landscapes – Value: address asset integrity issues & IT Audit compliance issues; deliver $6m annual support cost savings.Wave 3 – Cloud and SaaS Integration:- Delivery of a new Federated Authentication & Authorisation Service (FAAS): delivery of a service integrating the CA ‘CloudMinder’ SaaS solution; pilot application on-boarding – Value: a key building-block for Shell’s Cloud strategy, to enable Shell and Partner users to access Shell, Cloud and SaaS applications securely from Shell or mobile devices. - Integration of Shell’s middleware services layer with AWS and MS Azure Cloud services, Salesforce.com and other PaaS and SaaS – Value: to enable secure integration of Shell ERPs and Applications with Cloud/SaaS hosted applications; grow adoption of API-based integration. Show less

  • Cloud Services Programme Manager, Shell

    Sept 2015 - Nov 2016

  • Programme Manager, Integration Delivery & Transition, Shell

    Apr 2009 - Sept 2015
• 

  Amazon Web Services (AWS)

  Nov 2016 - now

  Worldwide leader for Customer Solutions Management, working in partnership with Global Financial Services customers. Our team focusses on strategic execution, obsessed with accelerating our customers' cloud journeys and customer success. Leading a team of Customer Solutions Managers, working with global Banking and Insurance customers headquartered in Europe, obsessed with accelerating our customers' cloud journeys and maximising value from adoption of AWS. Responsible for delivery from AWS to customers with work streams spanning Education, organisational enablement & change, platform and AWS services enablement, security & compliance, operations integration & readiness, migration & adoption, and commercial modelling & cost optimisation.

  • Director, WW Leader, Customer Solutions, Financial Services

    Mar 2021 - now

  • Worldwide Leader, Customer Solutions Management, Global Financial Services

    Feb 2020 - Mar 2021

  • Senior Manager, Customer Solutions Management, Global Financial Services

    Mar 2018 - Feb 2020

  • Global Solutions Delivery Manager, Global Financial Services

    Nov 2016 - Mar 2018