Vic Jokovic

Experience

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  Commonwealth Bank

  Jul 2004 - Nov 2009

  Customer Service Specialist

  Responsibilities: • Providing customer service to staff and external visitors. • Drafting correspondence and filing. • Liaising with all levels of middle and senior management. • Organising functions for senior management. • Resolving customer complaints. • Supporting and supervising other staff members.

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  International College of Management, Sydney (ICMS)

  Nov 2009 - Feb 2018

  Operations Duty Manager

  Management - (8 years experience):• Managing all operational aspects of the business on a daily basis.• Team/resource management, including delegating tasks, supervising and supporting staff on projects.• Planning and drafting projected rosters along with casual labour budgeting.• Liaising with all levels of senior management, external contractors and VIP guests.• Providing executive level professional assistance to Chief Operating Officer and Dean of Students. • Cooperating with the Maintenance Manager to minimise risk and enforce OH&S.• Handling the budget and expenditure of the Operations department.• Conduct maintenance checks in conjunction with Maintenance team.• Preparing reports for Executive Managers Group (EMG) on monthly basis.• Running various operational projects and property upgrades.• Assisting with staff recruitment. Show less

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  International College of Management Sydney (ICMS)

  Feb 2012 - Mar 2018

  Managing ICMS Accommodation - for the students and other guests, training other staff members across Operations, Student Services, Housekeeping and Accounts team, optimising RMS (booking system), feeding different student markets with required accommodation. Developing property and accommodation policies, guidelines and procedures. Developing and implementing operational plans and accommodation for multiple locations. Managing the planning and implementation of property projects and change initiatives. Managing the end-to-end process related to on and off-campus student accommodation, with the aim of achieving optimal revenue outcomes for the business. This involves a variety of responsibilities, one of which is working with and manipulating large sets of student information in order to ensure clear record keeping within the accommodation portfolio. I provide detailed accommodation plans, reports including financials and bench marking, as well as strategic advice with operational plans, policies and procedures.I am managing student accommodation at one/multiple sites on my own or with the team. I work directly with students, student agents, ICMS staff across the globe, key stakeholders and I am leadership member at ICMS.Key achievements:• Designed and implemented RMS communications project with cloud-based correspondence. • Successful implementation of a reservations system and upskilling of over 20 staff with ongoing mentoring and software support.• Effectively balancing multiple responsibilities of Manager Accommodation, Manager on Duty and Futsal Manager to support college operations and foster student and staff engagement. Show less Coordination and management of ICMS Futsal sporting events and ICMS Futsal team:• Creating and managing sporting events with the assistance of management students.• Managing ongoing weekly sporting competitions involving over 150 international students.• Developing and maintaining an online forum and social media presence. • Designing and developing promotional materials.• Planning, managing and hosting fundraiser events.• Liaising with potential sponsors and partners for sporting events held at ICMS.• Liaising with media to obtain coverage of sporting events.• Managing the ICMS Futsal team since 2012 and at University Games 2015 (silver medal), 2016 & 2017 (bronze medal)Key achievements:• Initiated and developed a business case for student engagement through futsal which was approved by senior management.• Created a weekly futsal competition involving over 150 local and international students.• Organised multiple annual events including the ICMS Futsal World Cup from 2012 to 2017, whichinvolved successfully engaging other colleges and universities (e.g. Kaplan International College, The Sydney English Academy, Navitas English Language School and Macquarie University) to participate.• Successfully organised a fundraising community shield event to support the Royal Far West Children’s Hospital in Manly. The event included over 300 students, staff and external guests.• Created, coached, and supervised the ICMS Futsal representative team in regular local competitions as well as at the Australian University Games in 2015, 2016 and 2017.• Coordinating local media stakeholders to promote futsal events and raise awareness of the sport while fostering healthy lifestyles and improving student on-campus experience.• Designed a number of wellbeing programs and campaigns to enhance student and staff experiences.Please visit - https://www.facebook.com/IcmsFutsal/ for more details, photos and videos. Show less

  • Manager, ICMS Accommodation

    Feb 2013 - Mar 2018

  • ICMS Futsal Manager

    Feb 2012 - Feb 2018
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  Ultra Football Academy

  Nov 2017 - now

  Technical Director and Head Coach

  Coaching multiple academy teams from 7 to 21 years of age. Currently coaching: U7, U9, U10, U12, U14. U15 and U16sAs academy Founder and Technical Director - my role includes academy management, design of the programs, scheduling sessions and events, managing social media channels and design of academy magazine, tracking player's development and finalizing player reports. Together with my team of coaches, Ultra Football Academy is committed to provide top end football development for the elite youth teams during summer season, while in winter we are focused to small group or 1on1 technical training. Show less

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  Macquarie University

  Jul 2018 - Jan 2023

  Manager, RMC Accommodation and Property

  Reporting to the CEO, I am responsible for the overall occupancy of Robert Menzies College including administering the admission of students to the College and maintaining student records. I also assist in promoting the College to a diverse range of quality applicants and providing general support to the student and academic life of the College.I am responsible for:- Managing the overall occupancy of Robert Menzies College - Managing student residential applications including advice on accommodation options- Overseeing staff responsible for conferences and casual guests- Maintaining accurate data of current student applications- Presenting RMC and what it offers to students and their families- Establishing good rapport with students and their families- Maintaining student files including current & prospective students and recent College leavers. Show less

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  Manly United Football Club

  Mar 2020 - Oct 2023

  Head Football Coach

  I am currently coaching elite SAP team at Manly United Football Club.2021 - I was coaching U13 group2022 - I was SAP Head Coach for U92023 - I am SAP Head Coach for U10This role includes designing and conducting sessions for Manly United SAP team, along with match day team management.It also includes working closely with Manly United Technical Director and other club officials and reporting on the progress of the players. Being Head SAP coach I am also responsible to assist with club trials and attend coaching meetings. I also coached multiple Manly United FC teams at the tournaments, including SYDNEY FC Cup. Show less