Paul Xu

Experience

• 

  TÜV德国莱茵

  Nov 2016 - Mar 2018

  JD:1. Exchanging experience with other QC personnel to improve our service2. Being able to implement corrective action(s) on the deviation(s) found by the supervisor and/or PM on their daily performance.3. Handling of work according to the quality assurance guidelines and the instructions of the supervisors4. Project handling to ensure smooth operation concerning: Quotation Order creation (SAP) and SR record input if advised Project file creation, collection, handling, distribution and filing (hardcopy & softcopy) Sample handling if applicable Summary preparation Maintenance and update in Inspection system, files Data checking and compiling5. Communication with internal and external suppliers and factories for reasonable schedule arrangement and inspection files checking and preparation6. Summary report preparing for the client if applicable7. Responsible for sending out daily/weekly/month report for the requested client when assigned8. Inspection certificate preparation if applicable Show less JD:1. Exchanging experience with other QC personnel to improve our service2. Being able to implement corrective action(s) on the deviation(s) found by the supervisor and/or PM on their daily performance.3. Handling of work according to the quality assurance guidelines and the instructions of the supervisors4. Project handling to ensure smooth operation concerning:QuotationOrder creation (SAP) and SR record input if advisedProject file creation, collection, handling, distribution and filing (hardcopy & softcopy)Sample handling if applicableSummary preparationMaintenance and update in Inspection system, filesData checking and compiling5. Communication with internal and external suppliers and factories for reasonable schedule arrangement and inspection files checking and preparation6. Summary report preparing for the client if applicable7. Responsible for sending out daily/weekly/month report for the requested client when assigned8. Inspection certificate preparation if applicable Show less

  • Customer Coordinator Assistant

    Jul 2017 - Mar 2018

  • Intern

    Nov 2016 - Jul 2017
• 

  Juwai.com

  Mar 2018 - now

  -Responsible for the operation, maintenance and promotion of brand Weibo, WeChat official account (subscription account + service account), Weibo, Douyin, B station, and plan and execute online communication and marketing activities according to the company's phased development plan ;-Create a new Bilibili account for the company to develop products in the video field; participate in the information flow advertising at station B. -According to the brand and product marketing needs and overall strategic planning, analyze and provide relevant operation suggestions, and implement the interactive activities and related maintenance of the execution platform;-Responsible for the daily operations of Shuangwei: content planning, writing and publishing, fan interaction, topic manufacturing, Improve content attraction;-Responsible for regular data analysis, mining, formulating communication plans, increasing user attention and activity, increasing fan stickiness, stimulating and improving conversion rate, and timely analysis and summary; Show less 1. Responsible for service quality monitoring and assessment of customer service team (CS), account manager team (AM), sales team and translation vendor, which are used in the KPI.2. Help the team above to set up quality inspection standards and systems (from scratch), help the AM manager team to set up team level for per member (from scratch), and summarize the SOP of each team.3. Perform quality inspection for teams above bi-weekly, based on the data from Salesforce/JIRA/Tableau/Digium/Office365, investigate their system operation/call recording/email recording. Carry out statistics, analysis and summary, produce quality inspection reports, regularly complete the company's QC inspection analysis reports, put forward rectification opinions one-on-one with specific personnel, and establish solid information relationships with regional managers and COO.4. Keep abreast of the work of the above departments at any time, solve the problems in the sampling process, implement and track them to ensure that the problems are improved and resolved.5. Regularly optimize the quality inspection scoring standards according to the actual situation.6. Responsible for the monitoring of project processes and propose solutions for process optimization or other optimizations. Show less

  • Social Media Manager

    Mar 2020 - now

  • QC Specialist

    Mar 2018 - Jul 2020