Zoe Wells

Experience

• 

  The Barcode Warehouse Limited

  Jan 2014 - Jan 2016

  Customer Support Team and First Line Technical Support

  I was responsible for providing first point of contact via telephone, offering hardware and software support to around 30 business functions such as Hermes and Kingfisher. All reported incidents logged and an initial dignosis undertaken. Where possible the incident resolved, otherwise detailed information taken for handover to second level incident support. After 4 months, I was promoted to Customer Support Team, monitoring the inboxes and running several reports. I was then given the opportunity to assist the operational trainer with creating training documents and training the heldesk and new starters to support new contracts.Key Skills:Problem solvingHigh level of customer serviceGood verbal and written communication skillsCommitment to personal developmentAttention to detail Exibir menos

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  Orderwise

  Jan 2016 - now

  • Customer Success Representative

    Jan 2024 - now

  • Senior Software Trainer

    Jan 2016 - Jan 2024