Karmel Abu Farha

Experience

• 

  Aspire Services

  Feb 2010 - Nov 2014

  Senior Quality Analyst

  > Led multiple projects, managing resources, and handling communication with third-party integrations, ensuring successful> project execution and client satisfaction.> Led testing efforts for mobile apps across multiple platforms (Android, iOS, Windows, macOS), performing front-end, back-end,smoke, functional, regression, and integration testing.> Conducted cross-browser testing to ensure consistent performance across Chrome, IE, Firefox, and Safari.> Used Mercury Quality Center and Toad for Oracle to enhance test execution and backend defect identification.> Managed defect verification with Defect Logger and ensured accurate defect reporting.> Led eCRM projects by conducting service and performance tests using Fiddler. Show less

• 

  CASHU

  Nov 2014 - Sept 2015

  Senior Quality Engineer

  > Led testing efforts for online payment systems, ensuring secure and user-friendly solutions targeted to Arabic-speaking regions.> Conducted functional tests to verify the accuracy of payment processes.> Took charge of security testing, identifying vulnerabilities and improving data protection.> Performed integration and API testing to ensure seamless interaction between different components and third-party services.> Worked closely with teams to plan for sprints execution and improve testing strategies.> Ensured all testing documentation was clear and easy to understand by non-tech stakeholders. Show less

• 

  ProgressSoft Corporation

  Sept 2015 - now

  > Working closely with both internal teams and external customers to understand their needs and shape the product roadmap tomeet strategic goals and achieve success metrics.> Managing the product roadmap by setting backlog priorities and defining milestones to help guide the Agile development team.> Tackling product challenges by evaluating trade-offs, and short vs long-term solutions. Use data to influence decisions.> Ensuring a smooth customer experience by understanding dependencies across the product journey.> Taking ownership of delivering the product plan, clearly communicating status, and highlighting risks with business partners.> Conducting code reviews and actively participated in release acceptance, ensuring alignment with product requirements andmaintaining high-quality standards. Show less > Led testing process to deliver high-quality real-time payment solutions for the banking and financial sectors.> Worked closely with pair programming teams to improve code quality and foster continuous improvement.> Used Test-Driven Development (TDD) and integration testing to reduce defects and boost software reliability.> Simplified complex business requirements into clear user stories for efficient development.> Applied agile methodologies to ensure on-time delivery of solutions across distributed teams.Kept test cases, documentation, and reports clear for easy understanding by all teams. Show less

  • Product Owner

    Aug 2019 - now

  • Senior QC Engineer

    Sept 2015 - now