Michael Aguilar

Experience

• 

  Thomson Reuters

  Mar 2013 - Apr 2017

  • Established an internal data audit framework to validate data integrity across systems.• Spearheaded and supported Lean Six Sigma projects, ensuring both data and process integrity.• Implemented a revenue analysis framework, presenting senior management with revenue distribution insights and developing a seasonality forecasting process for workload optimization.• Designed a comprehensive internal metrics dashboard for visualizing both financial and non-financial KPIs, while also assisting other teams in creating their dashboards and structuring regular stakeholder meetings for effective business monitoring.• Lead a team of 12 data analyst, set performance objectives, evaluate team efficiency, and provide training to ensure goals are met. Show less • Collaborated with SAP for Master Data management, ensuring up-to-date product information delivery to customers through data updating and entry.• Identified, implemented, and measured key performance metrics for account management.• Produced monthly reports showcasing workload and target achievements, subsequently presenting them to the management team.• Implemented efficiency-enhancing actions within work processes.• Achieved a 99.9% accuracy rate in work processes and internal audits.• Formulated training programs for partners.• Acted as the liaison between the US team and CRC team, facilitating effective communication and collaboration. Show less

  • Master Data Team Coordinator

    Aug 2015 - Apr 2017

  • Master Data Senior Finance Team Member

    Mar 2013 - Jul 2015
• 

  3M

  Apr 2017 - Sept 2018

  Senior Business Financial Analyst

  • Strategic player in the team responsible for handling escalations and training to ensure prompt response to our internal and external customer to avoid delays in payments, deliveries, and late fee payments. Strengthen the partnership with strategic stakeholders to solve disconnects in the process and improve efficiency and automation in data management.• Key Accomplishments: o Expedited payments E2E process by 36% through automated invoice posting. o Negotiated new payment terms, adding $200K USD to annual cash flow. o Strengthened team efficiency by 25% with BI Tools and alert systems. o Enhanced financial EOM process by 15% through predictive models in Python. Show less

• 

  Western Union

  Oct 2018 - Jan 2021

  Assistant Manager, Customer and Product Analytics

  • Played a key role, responsible for monitoring business performance, customer data analytics, and customer behavior. Additionally, focused on the data governance, architecture, quality, metadata, and centralization of the data. Our primary goal was to guarantee that data was accessible, reliable, available & timely for users through the entire company and promote data driven decisions.Our team was the one in charge of creating BI tools and modelling. Leveraging tools, alarms and reports to our stakeholders showing key metrics to enhance and persuade the decision-making process towards better business performance. Leading monthly and quarterly business reviews with the BU’s and presenting business key metrics and strategies to improve performance. • Key Accomplishments: o Improved customer retention in digital products by 20% through real-time alert systems. o Augmented revenue by $2MM USD using ML models for price-demand elasticity. o Increased customer engagement by 25% through real-time dashboards. o Developed SQL and R solutions, contributing to a 5% increase in business performance. Show less

• 

  VMware

  Jan 2021 - Jan 2024

  Data Analytics Manager

  • Developed Customer 360 MDM & Analytics product, streamlining enterprise-wide Customer Data to a single source of truth. This solution enables the complete customer journey, purchase history, telemetry of usage, customer life-time value, retention, acquisition, ensuring Data Quality and proper governance. Also providing one single hierarchy view of the company’s structure in the same UI. • Key Accomplishments: o Implemented automation processes, saving $3MM USD in operational costs. o Improved deduplication in Customer Data by 50% through data quality assessment. o Applied advanced statistical techniques, resulting in a 15% increase in bundle sales and 20% YoY increase in SaaS conversion. o Achieved real-time flow for account creation, update, and merging at 100% in operational systems. Show less

• 

  CBRE

  Mar 2024 - now

  Data Solutions Manager