Roger Newport

Experience

• 

  Amadeus IT Group

  Oct 1989 - Dec 1995

  . Assigned to manage the newly created training department at Amadeus Data Center Facility for approximately 250 technical staff. . Successfully co-developed and implemented a Learning Management System (LMS). . Collaborated with department managers to plan and organize specialize training to satisfy individual requirements.. Developed training schedules for technical staff based on Company requirements.. Increased per person training days from 2 to 5 days, and decreased the cost of training per day by 50% from $950.00 (842€) to $475.00 (421€) . Managed a training budget of $2.7M (2.4€) . Show less . Project team lead for all projects directly related to the development and training of the Data Center Operations technicians for the largest and most technically advanced civilian Data Center in Germany. . Directed and managed the daily activities of Data Center Operations personnel.. Prioritized and document all system hardware, and application issues within establish guidelines.. Escalate system, and application errors to the appropriate technical teams.. Analyze and initiate corrective action for operating issues, and system(s) recovery.. Project Manager responsible for the development and training of Operations technicians.. Developed, established and implemented Data Center operational procedures.. Formed and lead high performance teams consisting of individuals from diverse cultural backgrounds.. Implemented operating standards and procedures used to control real-time on-line systems. . Conducted annual performance reviews of Data Center Operations Technicians. Show less

  • Technical Training Manager

    Apr 1994 - Dec 1995

  • System Operations Section Manager

    Oct 1989 - Apr 1994
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  Learning Tree International

  Dec 1995 - Oct 2014

  Senior Account Coordinator, Corporate Sales Support (Retired).

  . Managed post-sale process, scheduled and coordinated all aspects of on-site course delivery, including logistics to ensure flawless execution of training courses.. Provided program management support for a multi-million dollar federal acquisitions training contract with the Department of Veterans Affairs. . Manage all project tasks for Corporate Sales Managers and Learning Tree International customers, to ensure successful delivery of on-site training events presented nationally and internationally.. Liaise between customers, sales Managers, Instructors, Instructor Relations and Operations team.. Responsible for maximizing corporate profit by minimizing risk and decreasing direct costs. Show less

• 

  Applied Technology Institute (ATICourses)

  Jul 2015 - Nov 2015

  National Accounts Manager (Retired)

  ATIcourses provides short, intensive courses in the areas of Aerospace, Satellite Communications, Systems Engineering, Radar Technology and Project Management.I was involved in identifying scientific, and engineering-related training solutions for individuals and facilities nationwide. ATI's short-course topics include: . Space and Satellite Systems Design . Defense, including Radar, Electronic Warfare and Missiles . Satellite Communications Design . Systems Engineering and Program Management . Acoustics, Underwater Sound and Sonar . Scrum, Agile and Sharepoint Show less