Silvia Kuzma

Experience

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  Credium

  Mar 2007 - Jan 2008

  Assistant to the Board of Directors

  Administrative support of two board members. Creating meeting minutes in Slovak and Hungarian, organization of cross-border meetings, follow up on task, two-way simultaneous translation, representing the Board member's office over the phone and via emails.

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  KPMG Slovakia

  Jan 2008 - Apr 2009

  Executive Assistant to a Partner

  Daily administrative support for one of the partners of the company. Answering phone calls and emails, typewriting her hand-written notes, stationary ordering. Cognos user - downloading regular reports, data analyses in excel, communication with contact persons in CEE region on Risk Department. Department’s SharePoint page administration.

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  Tatra banka

  May 2009 - Oct 2012

  Executive Assistant to Head of Procurement

  Joined during the merge of Tatra Banka with Raiffaisen Bank International Group as an Executive Assistant to the new Head of Procurement. During this transformation period, the Slovakian Procurement Department become the Sourcing Headquarters on a group level. My main responsibilities were identifying and extracting the correct data from multiple sources (ie. SAP) and assessing raw spending data of the bank. Review, analyze and interpret the big data in spreadsheets in order to identify key points to enable decision-making about cost-cutting, procedures, strategy, and workflows; Mapping and documenting the ‘as is’ processes of spending on bank-level in order enable the Head of Procurement to address overspending issues. Review and report on Key Performance Indicators (KPI) on regular basis. Show less

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  Equilaw

  Sept 2013 - Aug 2022

  Case Manager

  Assistant Project Manager March 2021 – December 2021Responsible for testing of multiple in-house projects including back-office systems, client-facing and financial advisor facing mobile case tracking apps, and more. Gathered and mapped requirements from users, presenting the result in language, that IT can understand and code. Ensured, that the development team delivered the required solutions to the agreed quality specifications by creating and running test scenarios. Writing manuals for the new solutions. Creating and distributing progress reports, and collating feedback. Case Manager April 2019 – PresentProcess equity release documentation to ensure service level agreements and targets are met. Reporting on mortgage offers to clients, preparing a schedule of requirements to make sure the lender’s solicitors' are satisfied, preparing bills and completion documents, training junior staff. Dealing with any miscellaneous issues arising out of the Equity Release transactions. Providing first-class service to clients, maintaining a good relationship with financial advisors and solicitors. Ensure current business practices and processes are consistently and accurately applied.Scheduling Coordinator April 2017 – April 2019Manual scheduling, coordinating, and planning routes for a team of approximately 20 lawyers all over the UK. Arranging travel itineraries and timings of meetings with clients. Consulting and providing insights for the project development team for the in-house built automated appointment booking portal; Cooperation with multiple levels of stakeholders during process mapping, development, testing, and launch of the portal and application.Assistant Case Manager September 2013 – April 2017Overseeing all stages of the conveyancing transactions process. Interpret which legal correspondence and procedures are required during the course of a transaction. Follow up on outstanding matters. Show less

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  Atkins

  Sept 2022 - now

  Consultant