Rafael A. Caceres III, PMP

Experience

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  Army Reserve Medical Command (AR-MEDCOM)

  Jun 2005 - Jun 2007

  Technical Support Lead (Staff Sergeant)

  • Managed distribution of customer service-desk IT support tickets.• Coordinated requests for computer hardware, software, network, and telecommunications support.• Ensured maximum productivity from the helpdesk staff.• Provided technical guidance and support to helpdesk technician contractors.• Responsible for account management (creations, deletions, and transfers) within the Microsoft Active Directory Environment.• Performed server administration and maintenance tasks.• Delivered Tier II support for audio/visual, network, and computer hardware/software issues. Show less

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  325TH COMBAT SUPPORT HOSPITAL

  Jun 2007 - Jun 2008

  Information Technology & Communications Services Lead (Sergeant First Class)

  • Supervised installation, configuration, and maintenance of medical information systems and communications assets at two geographically dispersed hospital sites.• Managed the administration of tactical radio and satellite communications equipment, computers, network devices, printers, and servers, and telephone systems and healthcare information systems.• Maintained accountability for equipment valued at nearly $1,000,000.• Supervised, mentored, and counseled 12 IT team members.• Served as the primary advisor to the Information Technology Director on hospital communications and customer support operations. Show less

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  Army Reserve Medical Command (AR-MEDCOM)

  Jun 2008 - Jan 2009

  IT Support & Senior Cyber Security Specialist (Sergeant First Class)

  • Provided Systems Administrator Tier II support to over 3,000 customers across the Army Reserve Medical Command (ARMEDCOM), serving both Headquarters and nationwide customers.• Managed the command's Cyber Security program, enforcing and tracked Cyber Security workforce certification for over 24 system administrators• Responded to and resolved network security incidents and violations and managed the response process to maintain security standards• Enforced Network Access policies, ensured network access compliance across the command• Primary advisor to the command's Chief Information Officer (CIO) on all Cyber Security matters, provided strategic advice on security policies, best practices, and compliance requirements Show less

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  First Army

  Jan 2009 - Mar 2011

  Senior Systems Administrator / Network Engineer (Sergeant First Class)

  • Oversaw installation, configuration, life cycle, issue/tracking process, and maintenance of all computer Systems and associated software across the division.• Provided IT Customer support to over 3,700 network users across 16 states, spanning three different Army domains across the division.• Planned, engineered, and configured both tactical and commercial Local Area Networks (LANs).• Supported server and network services for military exercises which simulate real world operations to train, evaluate, and validate Army units mobilizing for missions abroad. Show less

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  United States Army Reserve Command (USARC)

  Mar 2011 - Sept 2013

  Sr. Cyber Security Manager (Master Sergeant)

  • Drove cyber security efforts for 20+ Reserve commands, safeguarding classified and unclassified networks to maintain the integrity and readiness of the Army Reserve.• Led the deployment of the Host-Based Security System (HBSS), managing a contract team and ensuring compliance to protect information systems across the enterprise. • Steered the Army Reserve Enterprise Network through a critical accreditation transition with minimal guidance in the absence of the Chief of Cybersecurity. • Selected to lead during critical network outage affecting the Army Reserve Pay Center, swiftly coordinating with teams to resolve the issue and minimizing downtime. Show less

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  505th Signal Brigade

  Sept 2013 - May 2016

  Personnel, Operations, & Training Manager (First Sergeant)

  • Led and mentored 124 Soldiers, driving excellence in qualifications and weapons training; applied readiness boosts that propelled the unit to #1 in the Division.• Known for strong problem-solving and innovation, providing expert IT operations guidance; selected by leaders as top operation manager for Division-level briefs.• Aggressively restructured awards, promotions, and incentives processes, resulting in a dramatic increase in unit morale and cohesion.• led a mentorship program that eliminated Reserve employee non-participation, fostering a positive environment that employees were proud to be part of. Show less

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  United States Army Reserve

  May 2016 - Jun 2018

  • Principal Advisor to the Director of Cyber, delivering technical guidance and operations support during Army Reserve Cyber capabilities transformation.• Streamlined information sharing, applying Knowledge Management principles, maintaining a nearly perfect tasking rate, most requiring executive leader staffing.• Contributed to the selection of candidates for the Army’s new Cyber career field, shaping the future cyber workforce to meet operational demands.• Compiled, staffed, and communicated executive-level briefings on integrating Army Reserve Cyber Protection Teams into interagency cyber defense missions. Show less • Showcased effective leadership, communication, and technical skills by managing the seamless migration of the entire Reserve full-time workforce into new data platform.• Led the recovery of 380,000+ Soldier records during data migration, demonstrating a proactive approach while working across multiple departments to achieve success.• Streamlined monthly structure change processes through custom templates, using strong problem-solving skills to make processes more intuitive to the workforce. Show less

  • Sr. Cyber Operations Planner/Advisor (Master Sergeant)

    Apr 2017 - Jun 2018

  • Data Management Supervisor/Lead Developer (Master Sergeant)

    May 2016 - Apr 2017
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  359th Signal Brigade (Tactical Theater)

  Jun 2018 - May 2021

  Sr. Operations & Training Manager (Sergeant Major)

  • Optimized organization-wide operations processes, enhancing the planning & execution of communications networks, IT service support, and cyber security.• Developed strategies for training, readiness, and security, enhancing operational efficiency and supporting new communications equipment rollouts.• Led executive update briefs for a 1600-employee organization, covering training, readiness, and project updates, ensuring alignment with leadership initiatives.• Developed and implemented a digital Common Operating Picture (COP) used to synchronize operations, training, and resources throughout all echelons.• Led redeployment and reintegration of units across three combat zones, ensuring leader and operator readiness for key training events during the global pandemic.• Recognized by the Deputy Commander for emotional intelligence, driving impactful engagements with senior mission partners to advance the organization’s mission.• Recognized by the commander as the top performing Senior Enlisted Leader in the organization, highlighting interpersonal skills needed for mentorship & growth. Show less

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  Eighth Army

  May 2021 - May 2022

  Reserve Integration Operations Manager (Sergeant Major)

  • Managed operations for Reserve Force integration into missions and exercises supporting Army, Joint, and Combined forces on the Korean Peninsula.• Administered the Active-Duty Operational Support (ADOS) portfolio, overseeing budgeting, administration, and prioritization for Reserve Augmentation Support.• Identified and resolved challenges related to payroll, onboarding, offboarding, and integration for Army Reserve Soldiers supporting operations in Korea.• Led the development of countermeasures, processes, and training to improve the Reserve Soldier augmentee experience, collaborating with support organizations.• Managed operations, streamlined duty rosters, boosted team morale with effective initiatives, and improved knowledge management to drive team efficiency. Show less

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  311th Signal Command (Theater)

  May 2022 - Apr 2024

  Sr. Operations & Plans Manager (Sergeant Major)

  • Managed operations for an IT, Communications, and Cybersecurity command of 4,000 employees providing services to 40,000+ clients across the Pacific region.• Led communications and cybersecurity planning for diverse initiatives, including disaster relief, humanitarian assistance, and regional security operations.• Planned and executed high-profile events, including leadership changes, competitive program events, and team-building activities, ensuring smooth execution. • Implemented digital solutions to improve operations, foster team cohesion, strengthen stakeholder relationships, and drive mission success.• Capitalized on a robust network and key stakeholder relationships to drive organizational goals, ensuring resource exchange in support of pacific-wide missions.• Recognized by the Director of Operations, Plans, & Training for building strong bonds that enhanced the unit’s influence as a key enabler to the Pacific mission commander.• Commended by the Chief of Staff for addressing complex challenges with a strategic approach and fostering organizational growth through training and empowerment. Show less

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  United States Army Reserve

  Apr 2024 - now

  Change Management Principal Advisor (Sergeant Major)

  • Top advisor to the Change Management Director, developing strategies for integrating multiple portfolios into the Army enterprise structure plan. • Coordinates between portfolio managers, divisions, and partner organizations to support executive leader decisions on Army Reserve modernization efforts.• Leads team of 100+ employees across multiple locations, managing several functional portfolios for Reserve capabilities across 29 organizations.• Leverages project management skills to generate strategies, briefing materials, and business process analyses, boosting team productivity and collaboration.• Plays a key role in the Army Force Management enterprise, influencing senior leader decisions in modernization of the Army Reserve for large-scale combat operations.• Demonstrates a balanced leadership approach, combining a deep commitment to employee well-being with a strong focus on achieving organizational success.• Created a talent management framework for the Army Reserve Enlisted Change Management workforce, outlining career progression based on required KSAs.• Recognized by Executive Leaders for inspiring employees, fostering collaboration, and strategically overcoming challenges to achieve exceptional results. Show less