Deepak Sundar

Experience

• 

  Lister Technologies

  Jul 2010 - Mar 2013

  Senior Software Engineer

  **Summary**• Implement new enhancements in SFDC including creation of custom objects, validations, workflows, email alerts and templates• Maintain and configure sales cycle - lead, account, project and campaign management• Author user stories, FSDs and spec sheets to document requirement and its proposed solution • Create and manage reports and dashboards to track KPIs and Business Intelligence metrics• Data load automation• QA - Regression Testing, System Integration and Functional Testing• Conduct user acceptance testing, train the trainer and end user training, Post go-live support**Key Projects**• Sales Cycle• Case Management• Market Survey Module• Trading module Show less

• 

  Lister Technologies

  Mar 2015 - Aug 2017

  **Summary**• Independently managed multiple SFDC customer engagements from an account management and business analysis perspective • Responsible for solution design and architecture through discovery workshops and evolving build ready user story backlog supported by mock-ups, process flows, PoCs • Work with build, quality, and integration teams to groom and refine a digital mix user story backlog and drive client demos and UAT showcases• Assist in cross-sell and pre-sales**Key Projects**• Salesforce CPQ for MedTech• GST Patch• Incentive automation• Data archival mechanism• Mobile solution and Integrations• Hotel reservation engine• Field effectiveness studies Show less **Summary**• Executed several end-to-end salesforce implementations across sales and service cloud• Steered conceptualization and inception of an accelerator product for the cement industry• Facilitated customer workshops to brainstorm functional solutions and system improvements in CRM landsccape• Solution designed complex and sensitive solutions & integration logic• Breakdown client requirements for cross-functional build teams to carry our successful delivery through flows, docs, user stories, demos etc..• Creation and maintenance of project documents, user training manuals and functional artefacts**Key Projects**• Field visit planner• Service entitlements• Price recommendation• Sales and service lifecycle • ERP Integrations• Discount and profitability calculators - CPQ• Product – Field Sales and Service Show less

  • Lead Consultant / Functional Architect - Salesforce CRM

    Jan 2016 - Aug 2017

  • Consultant - Salesforce CRM

    Mar 2015 - Dec 2015
• 

  Deloitte Digital

  Sept 2017 - now

  **Summary**• Lead, groom, and mentor large global teams across application development, integration, quality, data migration and automation testing to successfully deliver end to end program from inception to go-live. • Anchor discovery / A&CD workshops with clients to understand, define and prioritize the scope of work across releases and sprints in a GxP environment. Decompose workshops to a healthy agile ready product backlog• Liaise and prototype with business owners, UX Designers, Integration Architects to evolve, iterate and finalize screens, process flows, business process and evolve a clear solution architecture and functional design• Act as SPOC for build / quality teams to groom and refine requirements and uphold functional clarity during the entire build / test cycle. Spear head client demos and solution screening activities.**Key Projects**• End to end Treatment Management Portal for Cell and Gene therapy life sciences major.• Patient services / Patient CRM for a major Life Sciences group in the US• CLM for market access wings of Life Sciences Major• Medical sales rep effectiveness solution for global pharma leader• Medical inquiry management solution for global pharma giant• Lead to Cash Go-To-Market solution Show less **Summary**• Conduct discovery workshops in the US with business owners to ready a finalized backlog • Lead solution design during discovery phase by preparing PoCs, illustrations, designs, and solution displays• Lead solution architecture of complicated legacy pricing rules and delivery of Salesforce CPQ implementation and related interfaces. Architect large cart and product catalogue design• Lead a team of developers, business analysts and quality assurance analysts to drive delivery and provide extensive support in terms of design, configuration, quality assurance and deployment • Drive, chair and run UAT and end user training leading to successful go-lives**Key Projects**• CPQ for Energy, Resources and Industrials (Waste Management Leader in the US)• E-Licensing solution for US government (Basic Gov)• RFP Simulations Show less

  • Solution Architect / Functional Manager - Salesforce CRM

    Sept 2020 - now

  • Senior Consultant / Solution Architect - Salesforce CRM

    Sept 2017 - Sept 2020