
Oluwasola Aregbesola
Customer Service Representative

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About me
Post Graduate CO-OP student in Human Resources at Centennial College | Human Resource Assistant | Administrative Assistant
Education

The Federal Polytechnic, Ilaro, Ogun State
2002 - 2005OND Business Studies
Centennial College
2023 - 2024Postgraduate Degree Human Resources Management (CO-OP)Courses:Human Resources Management in Canada, Staffing Organisations, Strategic Compensation, Training and Development, Alternative Dispute Resolution, Advanced HRMS, etc

Yaba College of Technology, Yaba, Lagos
2006 - 2008HND Business Administration and Management
Experience

Ecobank Nigeria
Feb 2009 - Aug 2009Customer Service RepresentativeRETAIL BANKINGDeposit MobilizationCustomer Relationship OfficerSales and marketing of all Ecobank's products and services to current and potential customersCUSTOMER SERVICE UNITAttend to customer sales and financial inquiresFacilitate the account opening processAccomplishments:Developed and maintained good relationships while building strong networks with current, potential and target customersPrepare weekly reports on service issues and in branch accounts openedEvaluate complaints handling and resolution Show less
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Lagos Internal Revenue Service (LIRS)
Jul 2011 - Apr 2023» As a key member of the management team, I interface between the state and tax payers in the Manufacturing Sector(June 2016 - Dec. 2018), Public Sector (December 2018 – August 2019) and Transport & Logistics (August 2019 - April 2023) towards resolution of tax audit disputes by reviewing objections filed by tax payers at Tax Audit Reconciliation Committee meetings and making recommendations to management. » Professional relationship and management of clients; fostering and maintaining positive tax perception whilst ensuring liability is paid.»Expert review of company's financial statements and other relevant documents for tax compliance and adequacy.» Follow up on all tax payers' request/complaints as the relationship officer to ensure request are met and complaints attended to in respect of issuance of tax clearance certificate, payment, receipts and other specific request.» Monthly monitoring of Pay as You Earn/Withholding Tax remittances by taxpayers in my sector to ensure promptness and adequacy.» Interpreting and analysing financial statements and selected books, schedules and records of companies. Show less *Educating and advising tax payers as regards tax administration and civic responsibilities relating with tax remittances.*Ensuring that all revenue are remitted,through the designated bank and are accounted for and a report on tax collections forwarded to head office on a weekly basis.*Ensure that tax payer gets their tax clearances with the stipulated period.*Meeting with community leaders and market association leaders, whenever it is necessary to facilitate the smooth collection taxes and maintaining a cordial relationship with such individual to assist us achieve our tax collection objectives.*Assist to co-ordinate all field operation on a daily basis Show less
Administrative Assistant
Jun 2016 - Apr 2023Tax Auditor | Human Resources
Jan 2012 - May 2016Human Resources Assistant
Jul 2011 - Jan 2012

Savers | Value Village
Jun 2023 - Nov 2023Production Team Member• Ensures CDC is organized, clean, safe and welcoming; ensures donation flow, storage and staging are always maintained.• Engages with customers and donors to actively promote Savers’ brand in the store• Coordinates FunDrive events with production/CDC teams and Sourcing managers, and if appropriate, provides logistic services.• Partners with the store manager to coordinate incoming supply from all supply sources.• Partners with Production Manager to help facilitate a manageable supply flow.• Ensures donations are accurately weighed by classification and accounted for. Show less

FedEx
Nov 2023 - Dec 2023Package Handler
Treasury Board Secretariat | Secrétariat du Conseil du Trésor
Jan 2024 - Apr 2024Cluster CoordinatorOntario Public Service
Licenses & Certifications
- View certificate

Business Analysis Foundations: Business Process Modeling
LinkedInDec 2022 - View certificate

Associate Member
CHARTERED INSTITUTE OF TAXATION OF NIGERIADec 2014 - View certificate

Effective Listening
LinkedInApr 2020 - View certificate

Human Resources: Leadership and Strategic Impact
LinkedInJan 2023 - View certificate

Human Resources: Understanding HR Systems Features and Benefits
LinkedInMay 2023 - View certificate

Advanced Certificate in Leadership
Daystar Christian CentreJan 2014 - View certificate

Learning Headshot Photography
LinkedInJan 2023 - View certificate

Certification Prep: Professional in Human Resources (PHR)®
LinkedInDec 2022 - View certificate

Basic Certificate in Leadership
Daystar Christian CentreJan 2010 - View certificate

Human Resources Foundations
LinkedInJul 2022
Languages
- enEnglish
- yoYoruba
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