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Jonathan Sanchez

Jonathan Sanchez

Programmer

Followers of Jonathan Sanchez363 followers
location of Jonathan SanchezMetro Manila

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  • Timeline

  • About me

    Science Research Analyst

  • Education

    • MSTCONNECT EDUCATIONAL CONSULTANCY

      2023 -
      Software Quality Assurance Manual Testing: ISTQB Certification Foundations Training Computer Software Engineering

    • Mindoro State University

      2014 - 2018
      Bachelor of Science - BS Information Technology 1.49 (Cum laude)

      Activities and Societies: I.T Elite member - VB.Net developer (2015-2018) Has experience with desktop software and mobile application development, mainly worked with VB.Net and Java. Helped with managing computer laboratories in my free time - maintaining computer hardware and assisting students having issues with their workstations. Honed written and oral communication skills in English thanks to having a lot of school subjects involving research and defense presentations, as well as having participated in debate and public speaking competitions.

  • Experience

    • Provincial Government of Oriental Mindoro

      Dec 2017 - Mar 2018
      Programmer

      Developed a web-based navigation page for the PGOrM capitol under the MIS department as my main task. Provided other IT services such as hardware troubleshooting + maintenance, data entry, photo-editing and software installation as well.

    • Keywords Studios

      Aug 2018 - Dec 2023

      Delivered accurate and timely resolution to player concern/s via Helpshift as main task, which required thorough player account review using PAM software regarding the concern/s at hand and accordingly identifying appropriate resolution/s to provide as per project knowledge base.As a senior agent in my 1st project, provided support for 4 games, served as SME for 3 and trained new hires from time to time. For my 2nd project, provided support for 1 game. Aside from the above-mentioned main task, at times was assigned to do tournament moderation (tasked with identifying cheaters and players with offensive IGN swiftly) and conducted Google/App Store reviews. Show less

      • Quality Analyst

        Aug 2023 - Dec 2023

      • Player Support

        Aug 2018 - Aug 2023

    • AMTI (Accent Micro Technologies Inc.)

      Jul 2024 - Nov 2024
      Technical Canvasser

    • Mindoro State University

      Mar 2025 - now
      Science Research Analyst

  • Licenses & Certifications