Experience

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  Digikull

  Jan 2024 - Jun 2024

  Operations analyst

  Optimized course data management processes, resulting in a 15% reduction in enrolment errors and a 20% improvement in progress tracking accuracy, enhancing overall operational efficiencyCollaborated seamlessly with technical support teams to address and resolve issues, demonstrating strong problemsolving skills and contributing to a seamless learning experience for instructors, students and developersConducted data analysis leading to a 30% increase in on-course performance, enabling data-driven decision-making and fostering continuous improvement in educational outcomes.Demonstrated proficiency in HUBSPOT CRM, adeptly managing and scheduling tasks within Microsoft Teams, while efficiently handling all aspects of Microsoft 365 to maintain a well-organized and productive work environmentImplemented communication strategies that led to a 25% reduction in response times from instructors, students and developers, facilitating quicker feedback loops and actively contributing to ongoing improvements. Stayed updated on data education trends, resulting in the integration of innovative practices, ensuring the continuous evolution of operational strategies Show less

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  Infigonia group

  Aug 2024 - now

  Data analyst