Cashmir D'sa

Experience

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  M/s. Shriman Petro Chemical Limited

  Jan 1998 - Aug 1999

  Assistant Security Incharge

  Controlled Operational activities at unit level, recovery monitoringManaged appropriate duties of Guards deployed at respective UnitsPlanned, Co-ordinated with proper training and deployment in guarding personnelTimely trained guarding personnel about factories rules in case of security lapses

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  TOPS Security Limited

  Aug 1999 - now

  Controlling over 14 Area officers, Deputy Mangers, Operation Managers, 2 Branch Heads & 2000 GuardsPivotal in handling Union activities, liaison with local community & interested partiesInitiated, introduced, monitored, enforced, revised policies & directives with strong customer focusManagement and supervision over security issues of big Corporates, Hotels, Jewellery Companies, etc.Administered control over security management of eminent personalities like Dharmendra, Jitendra, etc.Planned client meetings and personally visited to customers from specific industryWorked closely with Operations and CRM team to effectively implement industry specific solutionsPivotal role in customer retention and collection of outstanding dues, maintained continuous follow upShouldered and assisted in responsibility of Key Accounts as Nodal Point of Contact, adhered to SLA’sLiaison between Management and customer to timely close complaints received by customer Evaluated customer feedback, CSI score on monthly & quarterly basis, identified areas for improvementMaintained client communication via monthly security reports, advisories, alerts, communiqué etc.Organized monthly reports based on termination, new sales analysis on zonal and pan India basisResolved queries and complaints based on region wise Show less

  • Head Of Business Development

    Oct 2018 - now

  • Head Of Business Development

    Oct 2018 - now

  • Regional Head

    Aug 1999 - now
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  AVS Facility Services

  Oct 2018 - now

  Head Of Business Development
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  AVS Facility Servics

  Oct 2018 - now

  Head Of Business Development