Suman Lata

Suman lata

bookmark on deepenrich
location of Suman LataHoshiarpur, Punjab, India
Phone number of Suman Lata+91 xxxx xxxxx
Followers of Suman Lata220 followers
  • Timeline

    Oct 2011 - Mar 2012

    Internship

    Burger King
    Aug 2012 - Jun 2013

    Customer Advisor

    Tesco Czech Republic
    Jul 2017 - Nov 2023

    Customer Relationship Manager

    Volkswagen India
  • About me

    Customer Relations Manager at Volkswagen India

  • Education

    • Essex collage

      2013 - 2014
      Extended postgraduate diploma in business administration business administation
    • University of west london

      2011 - 2012
      Graduate certificate in hospitality management hospitality administration/management
    • Panjab university

      2003 - 2006
      Bachelor of arts political science

      Activities and Societies: Functional English, Elective English, Political Science. Arts with functional and elective English

    • University of west london

      2012 - 2013
      Post graduate diploma in hospitality management hospitality management

      Activities and Societies: Restaurant Management Activities and workshops Seminar Organisation and active participation in workshops, on improving skills in customer Management.

    • Glasgow caledonian university

      2014 - 2016
      Master of science (m.sc.) international business management

      Activities and Societies: Student Association Participant Active participation with Performance appraisal workshop and successfully performed all duties with due recognition.

  • Experience

    • Burger king

      Oct 2011 - Mar 2012
      Internship

      Serving customers in a polite and professional manner.Replenishing and restocking, Always reassuring high level of stock management efficiency ,Demonstrating an in-depth of key health and safety standard used within the industry.

    • Tesco czech republic

      Aug 2012 - Jun 2013
      Customer advisor

      Receiving a high volume of inbound calls from existing customers for Tesco•Updating and amending customer details where necessary, ensuring accuracy and attention to detail•Taking responsibility for each customer query and resolving any complaints in a professional manner•Identifying opportunities to promote additional services and products•Maintaining high levels of customer service at all times•Working within service level agreements to ensure the best possible company reputation•Working as part of a team, supporting colleagues to ensure a positive working environment Show less

    • Volkswagen india

      Jul 2017 - Nov 2023
      Customer relationship manager
  • Licenses & Certifications

    • Verified international academic qualifications

      World education services (wes)
    • Certificate in online digital marketing

      Google digital garage
      May 2020
    • Verified international academic qualifications

      World education services (wes)
      Mar 2019
      View certificate certificate
    • Master in business management

      Glasgow caledonian university london (gcu london)
      Sept 2014
  • Volunteer Experience

    • Trainer

      Issued by Office of block Sakharta Samiti Hoshiarpur-2 on Sept 2007
      Office of block Sakharta Samiti Hoshiarpur-2Associated with Suman Lata