
Timeline
About me
Customer Relations Manager at Volkswagen India
Education

Essex collage
2013 - 2014Extended postgraduate diploma in business administration business administation
University of west london
2011 - 2012Graduate certificate in hospitality management hospitality administration/management
Panjab university
2003 - 2006Bachelor of arts political scienceActivities and Societies: Functional English, Elective English, Political Science. Arts with functional and elective English

University of west london
2012 - 2013Post graduate diploma in hospitality management hospitality managementActivities and Societies: Restaurant Management Activities and workshops Seminar Organisation and active participation in workshops, on improving skills in customer Management.

Glasgow caledonian university
2014 - 2016Master of science (m.sc.) international business managementActivities and Societies: Student Association Participant Active participation with Performance appraisal workshop and successfully performed all duties with due recognition.
Experience

Burger king
Oct 2011 - Mar 2012InternshipServing customers in a polite and professional manner.Replenishing and restocking, Always reassuring high level of stock management efficiency ,Demonstrating an in-depth of key health and safety standard used within the industry.

Tesco czech republic
Aug 2012 - Jun 2013Customer advisorReceiving a high volume of inbound calls from existing customers for Tesco•Updating and amending customer details where necessary, ensuring accuracy and attention to detail•Taking responsibility for each customer query and resolving any complaints in a professional manner•Identifying opportunities to promote additional services and products•Maintaining high levels of customer service at all times•Working within service level agreements to ensure the best possible company reputation•Working as part of a team, supporting colleagues to ensure a positive working environment Show less

Volkswagen india
Jul 2017 - Nov 2023Customer relationship manager
Licenses & Certifications

Verified international academic qualifications
World education services (wes)
Certificate in online digital marketing
Google digital garageMay 2020- View certificate

Verified international academic qualifications
World education services (wes)Mar 2019 .webp)
Master in business management
Glasgow caledonian university london (gcu london)Sept 2014
Volunteer Experience
Trainer
Issued by Office of block Sakharta Samiti Hoshiarpur-2 on Sept 2007
Associated with Suman Lata
Languages
- enEnglish
- hiHindi
- puPunjabi
- urUrdu
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