Experience

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  Harrods

  May 2015 - Oct 2015

  Customer service consultant
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  Dixons carphone

  Jan 2016 - Aug 2018

  Sales assistant
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  Barrett aerospace ltd

  Sept 2018 - Jun 2019

  Process engineer

  • Achieved an overall first-class grade for my placement at Barrett Aerospace designing a composite aeroplane wing.• Produced a Preliminary Design Report and a Critical Design Report.• Produced a manufacturing manual for the manufacturer on how to build the wing.• Designed a scale test rig for a ¼ scale model of the aeroplane wing using AutoCAD.• Recorded the development of the design and manufacturing process for the project.• Created a parts list with a labelling system that met aerospace quality standards (TSO). Show less

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  O2 (telefónica uk)

  Jul 2019 - Sept 2022

  Customer consultant

  • Consistently exceeded personal KPIs. Averaging 130% to target.• Ensured store compliance is met by completing back-office tasks, leading training sessions and auditing stock.• Trained new employees as sales consultants and carried out reviews as Sales Consultants.• Become a brand ambassador for Oppo and ran training sessions on the devices. This boosted sales by +400%.• Built rapport with customers to consult them on their purchases, as well as ensured customers were highly satisfied with the service they received i.e., understood their needs, and provided aftercare. Show less

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  Onetrust

  Aug 2020 - Dec 2021

  Implementation consultant

  • Closed my first implementation within 2 months of starting whilst the average implementation cycle took 6 months.• Took part in a support rotation to better understand common issues and bugs and how to resolve them.• Led internal and external training sessions on various products and new releases using train the trainer methodology. • Involved in multiple investigations to resolve product bugs e.g. SSO issues, missing data, and credential anomalies.• Created and maintained internal workflow documentation to standardise internal processes.• Worked on a backlog of client requests and issues using Jira.• Contributed to refinement sessions with the product team and monitored new product releases and updates. • Carried out a data clean up, data migration of 3000+ records using Postman, and created multiple dashboards for a client to measure performance and usage as a business operation partner.• Appointed the only product specialist for a module within the company and led the process improvements with a team to reduce query resolution time from 72 hours to less than 24 hours.• Resolved escalated client issues by representing them to the product team with a focus on steering the OneTrust roadmap. Show less

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  Global business research (gbr)

  Dec 2021 - Mar 2023

  • Product Specialist

    Jun 2022 - Mar 2023

  • Account Executive

    Dec 2021 - Jun 2022
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  Factset

  Apr 2023 - now

  Client solutions consultant (customer success manager)