Kiran Jacob

Experience

• 

  Idea Cellular Ltd

  Jan 2005 - Jan 2009

  Idea Marketing Executive

  This was my part-time job during my college years, and I'm glad to have been able to earn enough money for both my studies and my personal expenses. This experience gave me first-hand insight into the psychology of sales and consumer behavior. :)

• 

  Mindtree

  Jan 2010 - Jan 2010

  Marketing Internship

  During my research, I studied the set-top box market around the world and analyzed the upcoming opportunities and changes. My research helped Mindtree make the right choice in the set-top box market.

• 

  Google

  Jan 2011 - now

  Phase 1:Offering innovative and long-term solutions to SMB AdWords customers across India, the US, UK and AUNZ for optimizing their digital campaigns.♦ Customer satisfaction and quality lead for the India site (comprised of ~100 employees)♦ Worked closely with regional teams within the organization to analyze trends related to peaking and dropping customer satisfactionPhase 2: ♦ Moved to Vendor Management and Operations for AdWords♦ In my role as vendor operations lead, I oversaw a Genpact team of 30 people. Worked on initiatives for process improvements. Using my extensive knowledge of the ads space, I acted as an onsite coach. A 93% CSAT score was achieved under my leadership (5% higher than their previous score). ♦ Scaled up operations to 24x7 for AdWords customers in the US, UK, India, and Australia Pokaż mniej ♦ Workflow Lead & mentor for a team of 35 members. ♦ Point of contact for new internal product launches to ensure Service Level Agreements are met. ♦ Work as part of a core team to develop and implement strategies to help SMB advertisers reduce churn by implementing optimal advertising solutions. ♦ Ensuring sales targets are met for SMB advertisers. ♦ Ensuring a high customer satisfaction rate. ♦ Rendering the highest quality product and technical support to advertisers. ♦ Account management support for NA market customers Pokaż mniej

  • Technical Operations Lead

    Jan 2023 - now

  • Manager, Solutions Consultants

    Jan 2021 - Jan 2023

  • Senior Solutions Consultant

    Jan 2020 - Jan 2021

  • Solutions Consultant

    Jan 2018 - Jan 2020

  • Global Operations, Processes & Systems Specialist

    Jan 2017 - Jan 2018

  • Global Operations, Processes & Systems Specialist

    Jan 2014 - Jan 2017

  • Account Manager - India Channel Sales

    Jan 2014 - Jan 2014

  • AdWords Strategist

    Jan 2013 - Mar 2014

  • Adwords Associate Strategist

    Jan 2011 - Jan 2013