Chris Willoughby

Experience

• 

  Computacenter

  Sept 1996 - Aug 1999

  Business Analyst

  - Business liaison with IT for all system development for maintenance business- Development of SQL based analysis tool to analyse most effective method of transitioning stock to a new warehouse location with minimal impact to customers.- Improvement in turnaround time of maintanance parts sent to engineers resulting in a stockholding saving of over $1.5m per annum- Development of daily, weekly and monthly KPI reporting for management team

• 

  Accenture

  Sept 1999 - Jun 2002

  Project Manager

  Formal program management training on BIM methodology and application leading the following programs:- Led a three month project to transition Accounts Payable, Accounts Receivable, Cash management and Billing functions for Accenture Partnerships in Spain to Dublin European Shared Services Centre (ESC) Including AS IS and TO BE process mapping, workshadowing and project management.- Led a two month project to transition Middle East accounting functions to ESC.- Designed and implemented centralised accounts receivables function including project definition, process and system design, recruitment, piloting and go live.- Designed and implemented centralised function to police adherence of consultants to returning expense receipts including process and system design, piloting, go live and project management.- Setup and ran Program Management Office to control multiple projects Show less

• 

  Dell Technologies

  Jul 2002 - now

  Improving the efficiency and effectiveness of Dell Financial Services Sales team, and leading transformational change across the business Responsible for the strategy and infrastructure to drive sales of Dell Financial Services through Dell's channel partners and distributors. Led a global (US, UK, Ireland, India, China, Malaysia) program team (15 people) to deliver customer experience improvement programs.Responsible for designing and executing opportunities to leverage central centers of excellence - transitioning functional teams to those new locations whilst improving the customer experience. Four month assignment in Austin, US to setup a Program Management office for eDell - one of three strategic initiatives in Dell's corporate strategy Large scale regional and global program management to deliver process and tool change using Six Sigma methodology including:- saving over $100m in reduction of returned products- deploying online 'premier pages' across EMEA - a tailored online ordering system for corporate customers- experience of process improvement and change management in Sales, Order Management and Customer Care Operational management experience of a wide range of operational functions including Order Management, Customer Care Back Office, Logistics and Customer Relations. - Experience of managing.teams of over 100 people across multiple locations- Reduction of error rate by over 40%- Improvement in productivity by 25%

  • Senior Director, Global Sales Enablement, Dell Financial Services

    Sept 2023 - now

  • Senior Director, Dell Financial Services Business and Sales Enablement (EMEA)

    Apr 2022 - Oct 2023

  • EMEA Dell Financial Services Business and Sales Enablement Director

    Jul 2016 - Mar 2022

  • EMEA Dell Financial Services Channel Director

    Dec 2014 - Jun 2016

  • Global Program Director

    May 2010 - Dec 2014

  • Global Program Manager

    Feb 2010 - May 2010

  • Global Program Manager

    Jan 2005 - Feb 2010

  • UKI Business Operations Manager

    Jul 2002 - Jan 2005