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Stephane Devisch

Stephane Devisch

Driver / Dispatching

Followers of Stephane Devisch915 followers
location of Stephane DevischOstend, Flemish Region, Belgium

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  • Timeline

  • About me

    Yankho CV.

  • Education

    • Sint-Joris instituut

      -

    • Kluwer

      -

  • Experience

    • Day By Day Courier Service

      Sept 1989 - Apr 1991
      Driver / Dispatching

    • Wang

      Apr 1991 - Dec 1994
      Planner

      Planning Field service Engieers

    • WANG / Olsy

      Dec 1994 - Jun 1998
      Manager Service Desk

      Service Desk responsible for Hardware and sofware interventions.5 Direct reportsFinancial follow-up

    • Getronics BeLux

      Dec 2006 - Dec 2012

      Managing contractual and operational KPI's Scope of contract : Service Desk On site services LAN in main buildings of RecordbankNo Direct reports Managing contractual and operational KPI's Scope of contract : Workplace service with dedicated on site team Remote services : Server managment, mail..... Helpdesk Hardware interventions handling planning of +- 100 Field Service Engineers.Contract administrationBustness process improvements : Automation of ticket handling Warranty handling and processess Internal repairs Responsibe for 24*7 Remote Hardware and software service desk.Responsible for planning +- 100 Field service engineersMaintain customer KPI's as wel for on site as remote services.Main customers : SNBA, Argenta, Recordbank, Callatay&Wouters, Dellta Loyd......+- 50 Direct reports

      • Service Delivery Manager Recordbank

        Jan 2011 - Dec 2012

      • Service Delivery / Operations Manager Callatay Wouter

        Jan 2011 - Sept 2012

      • CMS Manager

        Jun 1998 - Dec 2010

      • Manager CMS & 1st line remote service Desk

        Dec 2006 - Jan 2010

    • Getronics

      Jan 2010 - Dec 2017

      Managing the contractual and operational KPI's for ING.Scope of work : Workplace services in subcontracting LAN Services Telephony - VOIP Video and audioconferencing.Follow P&LOverview of projects : Avaya virtualization Implementation of VOIP in main buildings and agencies Roll out/Replacement of 12000 Laptop/Desktop with floorwalker services ISE implementation. Wi-fi roll out in all brachnes and main buildingsInvoicing.Direct reports : 37. Depending on projects could be extended to 50Follow-up on subcontractors and partners on contractual and commercial levelWorking in close collaboration with sales and preseals about new opportunities Show less

      • Service Delivery manager Recordbank

        Mar 2014 - Dec 2017

      • Service Delivery and operations manager

        Jan 2013 - Dec 2017

      • ING Operations Manager On site services

        Jan 2010 - Jan 2013

    • KBC Bank & Verzekering

      Feb 2018 - Mar 2018
      Scrum Master

    • Econocom

      Mar 2018 - now
      Service Delivery/Operations manager

  • Licenses & Certifications

    • ITIL

    • Prince 2