Sathish Kumar M.

Experience

• 

  Tata Consultancy Services

  Aug 2010 - Nov 2012

  Lead Analyst

  • Created user manuals, operational instructions and related training modules for insurance systems that were either developed from scratch or amended as per the business requirements• Analysed and prioritised the business requirements, evaluated operation code, procedures and resolved severity issues/problems within the timelines and budget agreed on service level agreement

• 

  Lloyds Banking Group

  Dec 2012 - Nov 2013

  Team Manager (Secondment)

  • Achieved a reduction in project implementation cost of more than $180K AUD annually by analysing and implementing a new process improvement for post-deployment activities• Managed resource allocation to current, pipelined projects in alignment with organisation's strategic goals and maximised resource utilisation to nearly 100%• Enhanced productivity of team by establishing technical expertise group (experts in mainframe technology) internally, and resolved challenging issues faced by colleagues during analysis and design Show less

• 

  Tata Consultancy Services

  Dec 2013 - Jun 2014

  Technology Project Manager

  • Generated approximately $150K AUD in savings by designing and developing an automated tool-based solution for a high-profile migration project• Spearheaded a strategic annuity project for customers by leading a team of 18 members and restructuring deliverables within strict budget constraints and timelines• As a change champion, created, reviewed and presented multiple change records to Change Advisory Board• Expedited feasibility study of a new insurance protection plan and pulled strained project back on track, saving time and contributing to a net reduction in expenditure of approximately $115K AUD• Protected business from the impact of floods in offshore location by working as a Crisis Management Lead and creating a business continuity plan to resume business as usual operations from three locations Show less

• 

  Lloyds Banking Group

  Jul 2014 - Jun 2015

  Project Manager (Secondment)

  • Coached a cross-functional team of 12 associates, facilitated induction and training on business platforms, Agile practices and provided guidance on scrum framework• Demonstrated both technical and business expertise by moving away from traditional waterfall development model and using agile development methodology, thereby increasing successful delivery rate by 20%• Reduced critical production incidents by at least 50% within a short span of 70 days by analysing key improvement areas, and provided innovative solutions to avoid recurrence of related problems• Forecasted outline technical cost estimates with a tolerance of 30% for new projects at initiation phase and quantified benefits or demerits of mobilising projects by engaging with business stakeholders• As a subject matter expert in policy administration system, provided consultancy support in Quotations (Pre-sales) and New Business products to application development and maintenance teams• Worked as a Resourcing Manager, liaising with Group IT Managers, to forecast and allocate employees for technology projects on the pipeline Show less

• 

  Tata Consultancy Services

  Jul 2015 - Dec 2017

  Project Manager

  • Managed 30+ client relationships; coordinated with the development team, ensured on-time delivery of project work, leading to customer satisfaction index of more than 95% from 2015 to 2017• Performed critical program management tasks including budgeting, scheduling, mentoring, and communicating with upper management • Administered risk compliance by identifying, mitigating and monitoring risk for insurance customers and facilitated effective risk management practices• Utilised the organisational frameworks, processes and best practices effectively to deliver several regulatory, transformation and automation projects for the clients• Recommended automation techniques to achieve improved productivity for ‘Project Verde’, divestment of Lloyds Banking Group to create Trustee Savings Bank Show less

• 

  Share with Oscar

  Jun 2018 - Aug 2018

  Strategic Business Consultant (Internship)

  • As Strategic Business Consultant Intern at Share with Oscar, I analysed the potential target markets for entry and developed plan to expand the operations in Sydney, Brisbane and Melbourne• Modified the Business model canvas to capture the latest revenue streams, new customer segments and unique value proposition• Performed market segmentation and created strategic plan to increase the revenue by 20% in the subsequent 18 months

• 

  Microsoft

  Sept 2018 - Dec 2018

  Strategic Business Consultant (Internship)

  • Developed innovative strategies to grow Microsoft Office 365 subscriptions among Australian millennial students; Proposed several quick win feature upgrades to existing products and new tools to expand the Microsoft offerings to students globally• Analysed and produced a detailed opportunity report for Microsoft in emerging subscription economy;

• 

  Nbn™ Australia

  Feb 2019 - May 2019

  Strategic Business Consultant (Internship)

  • As a strategic consultant, performed customer segment review to provide recommendations on improving the high-speed broadband migration rate and Australian Digital Inclusion Index score (ADII) in Australia; Considered 3 core pillars - reducing complexity, incentives for migration, generating value for customers - to strategically influence the decision of our target segments; recommendations adopted• Streamlined efforts, with focus on design thinking, for customer segment review and redesigning of Go-To-Market strategy for a newly launched product Show less

• 

  Western Sydney Local Health District

  Jul 2019 - Sept 2019

  Manager, Supply Services and Casuarina Lodge (Fixed Term Contract)

  • Led a team of 8 that ensured smooth supply & distribution operations in the Westmead public hospital by facilitating timely supply of life saving products to the patients and the customers • Managed the operations of casuarina lodge, patient accommodation at Westmead public hospital• Implemented new roster services for the staff members to improve efficiency in day to day operations• Organised work safety training for the team members to improve personal well-being through adoption of proper manual handling practices• Delivered a strategy to run the operations from two different locations/docks within the hospital without additional FTE arrangements and created detailed change management plan including communication strategy• Produced a detailed plan to improve the dock management practices adopted in the hospital and provided recommendations to reduce the delivery cycle time Show less

• 

  MLC Life Insurance

  Sept 2019 - Aug 2021

  • Responsible for planning the roadmap of strategic initiatives based on the direction of the Leadership Team, organisational strategy and getting the roadmap endorsed by the Insurance Leadership Team during the quarterly planning forum• Streamlined the Enterprise prioritisation process by grooming the backlog, consolidating the multiple points of entry for business requests into single pathway, setting up weekly prioritisation forums involving General Managers and Product Owners across multiple business units and facilitating meaningful prioritisation conversations by establishing a combined prioritisation view of all strategic initiatives, incidents, defects and other minor enhancements• As a Senior Project Manager within EPMO, established frameworks and processes for the Project Managers/Delivery Leads across the organisation to create and monitor Dependencies, Risk and Issues consistently Show less

  • Senior Consultant (Senior Project Manager), Portfolio Prioritisation & Planning

    Nov 2020 - Aug 2021

  • Consultant (Project Manager), Enterprise Transformation and Innovation

    Sept 2019 - Oct 2020
• 

  Optus

  Aug 2021 - now

  Product Planning Manager