Lito Mark Ryan Moreno, CGSP

Experience

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  InterContinental Hotels Group (IHG®)

  Aug 2011 - Jul 2014

  Captain Waiter

  Reports to Restaurant Supervisor and Head WaiterServe and satisfy guest upon entering until leaving restaurant premisesEncode every orders and transactions to MICROS POS registerCheck if sequence of service if being carried out by the team Attend to weekly briefing and trainings and seminarsAble to explain to the guest the ingredients of the food and drinks listed on the menuTo check is staff has accomplished the daily checklist assigned by the head waiterPrepares the weekly rosters and to submit to restaurant supervisorDiscuss operational problems and guest complaint with Head waiter and Restaurant supervisorProvide customers and guest extra restaurant related servicesMaintain Safety and Sanitation of the restaurant Show less

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  Cunard

  Mar 2014 - Nov 2014

  Utility Hand General

  Reports to the executive chef and sanitation officer of the vesselEnsure that highest level of personal hygiene, sanitation and cleanliness of the area is attainedAlways follow the UNITED STATES PUBLIC HEALTH standards.Makes salads, appetizers and assist cook in food preparation and cook when requiredAssist cook in receiving, checking and stowing provisionsFollow instructions given by the sanitation officer related to the job descriptionHas to be oriented with daily operational changes such as schedules of overtime work and side duties Show less

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  Hartmann Shipping Asia

  Apr 2015 - Aug 2015

  Catering Personnel

  To follow safety, quality and health management policies of the company, particularly on safety, health and environmental protection.Set tables; serve breakfast, lunch, dinner and coffee breaks in coordination with the chef and other catering personnel, following company guidelines especially on working hours.Reports any defective equipment of any damage immediately to master or chief officerStow securely all catering tools, stores and cratesKeep an updated inventory of items for catering and accommodation requirementsPrepares list of requisitions of catering materials and give to master when required.Clean and maintain cleanliness for pantry, mess rooms, crockery, utensils and other equipment before and after meals. Show less

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  Convergys

  Dec 2015 - Jun 2016

  Customer Service Associate
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  Nature's Viilage Resort

  Sept 2016 - Dec 2016

  Front Desk Officer
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  IQor

  Jan 2017 - Sept 2017

  Customer Service Representative

  Works as a Chat Support AnalystAssigned as eCare Billing RepresentativeExplains to the customer the Itemized billing statement in order to let the customers be educated.Answers customer's questions regarding billing issues to solve billing disputes.Sells new products and educate the benefits that they can get out of their services.Creates simple troubleshooting skills to customers, line internet troubleshooting guides.Educate the customer about their services feature.Must comply with the Company’s standards in delivering services to the Client.Assign with the U.S. Largest Cable Company Comcast Xfinity. Show less

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  Seda Hotels

  Sept 2017 - Jan 2020

  • Food And Beverage Supervisor

    Jul 2019 - Jan 2020

  • Senior F&B Assocociate

    Sept 2017 - Jan 2020