Narayanan Muralidharan

Experience

• 

  Capgemini

  Sept 2011 - Nov 2016

  * Ensure that the deliverables are in line with the Service Level Agreement agreed with the client* Update Client satisfaction metrics on a monthly basis Vs. performance achieved and share through continuous meetings and different forums with Management and Partners* Chart out Goal Settings for all direct reportees once a year and conduct bi-yearly reviews taking SDM in alignment* Responsible for team appraisal and performance rewards; has to come up with proposals to suitably reward individuals and recommend/participate in the Annual Appraisal Review of Individual Contributors with the Service Delivery Manager* Identify gaps, make plans for implementing Continuous Improvements in the Project* Responsible for meeting service commitments through data collection, root cause analysis and action planning* Responsible for selecting, training, developing and managing performance of direct reportees in area of province; mentoring, coordinating, planning and providing direction for work group(s) in accordance with the organization’s policies* Handling responsibilities as people manager, ensure efficient operations of processes in compliance with specified quality & productivity targets, high motivation level amongst team members, resolving any issues and ensure to provide objectives in line with organization’s objectives* Interact with business partners in professional and responsive manner. Experience working in a fast moving and demanding environment* Work as a team to ensure that customer's requirements are met - attend team meetings; discharge actions in a timely manner and follow up others as appropriate; keep others informed of all matters affecting their customers* Adhere to all Internal policies and procedures and disseminate the same to team members to follow business ethics* Responsible for Service Delivery in Master Data Management space Show less * Project management of data cleansing, enriching & migration related activities* Ensuring SLAs/KPIs are agreed with client and adhered* Responsible for delivery excellence in the process* Responsible as Escalation Point for key service outcomes and issue resolution* Responsible for Quality Management System (QMS), Business Continuity Management System (BCMS) and Information Security Management System (ISMS) requirements and guidelines of the organization* Preparing process documents for the team and keep them updated Show less

  • Process Lead

    Oct 2014 - Nov 2016

  • Senior Process Associate

    Jul 2013 - Oct 2014

  • Process Associate

    Sept 2012 - Jun 2013

  • Trainee Associate

    Sept 2011 - Sept 2012
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  Brickwork India

  Apr 2017 - Dec 2017

  Senior Business Specialist

  * Reporting to Customer and been responsible for every deliverable with Delivers on timelines* Preparing & reporting weekly Status deck for all weekly calls with Customer* Allotting files for production (as per Priority with respect to Customer needs)* Managing client calendars * Supporting client to create word documents, PowerPoint presentations for the clients

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  AB InBev GCC India

  Dec 2017 - Aug 2021

  * Process improvements on NPS results (Q1- 2020) I have implemented process refresh training to users and fixed the gaps in the process* Created bible for governance file on how to validate or enrich and to implement the cleansing activity* I have simplified vendor creation process by reducing the repeated activity such as multiple category approval (from level 1 to level 4) and simplified the Due Diligence process in parallel way, which was also part of Yellow Belt. By implementing this we have reduce lead time from 18 days to 3 days for Europe, India and Switzerland vendor creation, part of the lead time reduction is part of Green Belt* Implemented One tool for all the global headquarters vendor process in the global headquarters SharePoint portal * Simplified vendor creation approval matrix (Auto approval for less than 50K spend value)* I have created a process for US vendor creation by owning a workflow creation in-house. I have reduced multiple teams’ involvement. Show less * Responsible for data enrichment, data validation* Providing information to master data team to cleanse the supplier information with 100% data accuracy* Supporting clients and connecting with the MDM team* Responsible for meeting service commitments through data collection, root cause analysis and action planning* Responsible for selecting, training, developing and managing performance of direct repartees in area of province; mentoring, coordinating, planning and providing direction for work group(s) in accordance with the organization’s policies* I was part of Procurement Academy , which helped me to self-organized, Time Management, helped me to manage the Stake Holders, by proactive communication and training the users Show less

  • Senior Master Data Analyst

    Nov 2019 - Aug 2021

  • Master Data Analyst

    Dec 2017 - Oct 2019
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  LIPTON Teas and Infusions

  Aug 2021 - Mar 2024

  * Vendor Master Data Operations* Data Cleansing* Data Governance* Data Quality* S2P (Vendor Onboarding/ POT) * Process Design* Process Implementation* Data Governance

  • Assistant Manager

    Apr 2023 - Mar 2024

  • Senior Analyst

    Aug 2021 - Apr 2023
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  Diageo

  Apr 2024 - now

  Global Master Data Quality Manager