Daniela Frois

Experience

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  Amazing Games

  Apr 2010 - Jul 2013

  Assistant Store Manager

  • Assisting the manager in organizing, planning and implementing strategy• Ensuring store schedules and objectives are met by employees• Coordinating retail store operations• Driving sales on the floor• Control Stock and Inventory• Identify purchasing needs for store, and place orders• Customer service• Opening & Closing, Cash Management and Sales Target• Maintains strong loss prevention awareness and compliance

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  Reabilit

  Jul 2013 - Oct 2016

  Retail Operations Manager

  • Maintains administrative staff by recruiting, selecting, orienting, and training employees; • Schedule • Planning meetings and taking detailed minutes• Update internal databases with order details• Opening and Closing, cash control and various sales targets• Experience and Maintain updated records of invoices and contracts• Accounts payable/receivable• Follow up with suppliers• Coordinate with warehouse staff to ensure all products arrive in good condition• Inventory and monitoring stock levels Show less

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  Rexall Pharmacy Group Ltd.

  Sept 2018 - Jan 2019

  Cashier Customer Service

  My first job in Canada as international student. Customer serviceReplace Merchandize Front store cashier, operated registers, scanners, scales and credit card/debit card terminals.

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  Starbucks

  Feb 2019 - Nov 2019

  Assistant Store Manager

  • Assist in leading the day-to-day operations of Starbucks• Plan, identify, communicate and delegate appropriate responsibilities and practices to associates• Address and solve guest concerns, requests or issues• Coach and develop associates through career development and advancement opportunities• Assist in development and implementation of department orientation and training • Placed daily order and assist in completing scheduled inventories• Follow all cash management procedures; ensure proper cash practices are followed Show less

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  Stokes Inc.

  Nov 2019 - Feb 2020

  Assistant Store Manager

  • Assist manager with training and developing new employees.• Resolving customer issues to their overall satisfaction.• Maintaining an overall management style that follows company best practices.• Providing leadership and direction to all employees.• Working closely with the store manager to lead staff.• Assisting customer• Maintaining merchandise and visual plan.• Maintaining stores to standards• Completing tasks assigned by the general manager accurately and efficiently. Show less

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  Shoppers Drug Mart

  Mar 2020 - now

  Assistant Front Store Manager

  • Manage team of over 20 team members• Plan schedules for team members and set expectations• Set monthly goals with the front store manager and support team in achieving them• Greet customers and identify their needs• Support team members in developing their abilities and customer service skills• Maintains Store Standards to optimize customer experience,• Ensures staffing levels are adequate to operate the business• Hires and/or supports hiring for all departments, except Pharmacy • Manages staff performance• Cash management, training supervisors• Inventory Management• Merchandise and Visual• Loss prevention- Complete audits of safety, operational and inventory control relevant procedures. Show less