Emily Yates

Experience

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  Fujiyama Japanese Steakhouse and Bar

  Oct 2017 - Nov 2020

  Hostess Server

  Seating guests for lunch and dinner.Exhibiting exemplary customer service skills through receiving calls, setting reservations, answering questions, and handling customer complaints.Bartending and running drinks.Sanitizing work stations and tables.Coordinating and organizing to-go orders.Preparation of ingredients. Assisting my team members with any tasks they require.

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  Schlitt Services

  Nov 2020 - May 2021

  Customer Service Representative/Insurance Agent

  Responding to incoming customer inquiries in a high volume inbound call centerSupporting processing functions such as quoting and issuing insurance policies, certificates, endorsements, and cancellations for clients and customers.Continuous contact with customers through calls, emails, and letters.Document and update customer records based on interactionsIdentifying, analyzing, and resolving client complaints and inquiries

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  The Home Depot

  Oct 2021 - May 2022

  Customer Service Associate

  Providing a safe working and shopping environment for customers and for employees.Processing returns and following company policies.Responding to incoming customer inquiries through the store phone.Providing assistance to customers regarding placing orders, scheduling deliveries, releasing orders, and giving information about specific items to ensure it fits the customers needs. Documenting completed deliveries and making sure all returned online items are taken to receiving in order to be sent back to the vendor. Ensuring that all items are accounted for during checkout and or returns. Show less