Joginder Singh

Experience

• 

  Genpact

  May 2005 - now

  • Supporting and implementing the global vision, strategy, direction and leadership in support of the organization's strategic direction and growth aspirations. • Created Inhouse academy for domain upskilling and client mandated skillsets for existing employees including but not limited to domain program leading to ASPPA certified and CISI certified resources for Retirements and Investment portfolio’s • Carrying out detailed planning and scheduling to ensure seamless service delivery as per the delivery matrix. Developing delivery teams and providing inspirational guidance & efficient leadership to achieve excellence. • Accountable for managing the end-to-end presales process for clients and partners from Request for Proposal (RFP) responses through to solution defense and tailored service demonstrations to customer. • Applying and creating new improvements in the business process and re-engineering methodologies and principles to conduct process modernization. • Transitioning various key processes, thereby building efficiency & operational excellence. Making key decisions in relation to team management to drive efficiency in process improvements and control cost. • Undertaking responsibilities of removing unnecessary procedures in processes; ensuring uniformity in the process understanding at the client’s and the organization’s end. • Conducting internal process reviews for ensuring strict adherence to the process parameters/systems as per defined guidelines. • Driving change through automation & process improvements by guiding staff towards identifying factors critical to quality that led to reduce process variation, improved capabilities & increased process efficiency. • Mapping transition plans by carrying out gap analysis and leading the strategic initiatives oriented at the future business growth. • Working in close co-ordination with the clients and teams to help define business and functional requirements. Show less

  • Vice President

    Aug 2022 - now

  • Assistant Vice President

    May 2005 - Aug 2022