Jack Souster

Experience

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  Staples

  Jun 2012 - Sept 2016

  Office Supplies and Business Machines Associate

  - Engaged with customers face-to-face and over the phone- Kept the shop floor tidy and ensured that stock was replenished regularly- Trained new recruits- Accumulated product knowledge of specialist electronics- Worked independently and as part of a team, adjusting my approach accordingly

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  CASCAID Ltd

  Sept 2018 - now

  Content Experience Designer

  - Developed content for the company's flagship product, Xello, a leading future readiness tool for students- Helped build out Xello's Work-Based Learning portal, allowing students to explore opportunities in the workplace, collaborate with educators, and connect with local companies- Researched and wrote hundreds of bespoke career profiles, as well as UK university and college profiles- Helped produce interactive lessons for students- Wrote marketing and blog content- Worked with colleagues to continuously improve content and generate new ideas- Helped produce a content audit to analyse, coordinate, and enhance content across the product- Developed a writing style consistent with company guidelines and readability scales- Used content management systems, design software, and collaboration software- Explored artificial intelligence and large language models, and their role in content design Show less