Jennifer Stephenson

Administrative assistant

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Saint John, New Brunswick, Canada

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Timeline
About me
Technical Operations Lead, Strategic Operations
Education
- Victoria Park Collegiate Institute
  2001 - 2005
  High School Diploma
  Ontario Scholar
- University of Toronto
  2008 - 2012
  HBA History
  Activities and Societies: Gamma Phi Beta Degree focus: Region of Latin America and Caribbean. Honours Thesis was one of eight selected to be presented at the Undergraduate Conference on Latin America & Caribbean Studies, 2012
Experience
- Lant & Co. Insurance
  Jun 2004 - Aug 2004
  Administrative assistant
  Assisted brokers with document processing, reception and sorting and filing mail as well as processing credit card transactions
- PBL Insurance Ltd.
  Sept 2006 - May 2007
  Administrative assistant
  Supported brokers with optimizing administrative efficiency while building positive relationships
- Booster Juice
  May 2007 - Nov 2012
  Customer service
  Handled transactions, customer inquiries and support for Canada's largest fresh juice and smoothie chain. Tapped to control store operations for manager: purchasing, inventory, order processing, cash till count, banking and cleanup
- Telanet Inc.
  Nov 2012 - Jul 2018
  Coordinating pre-sales designs for client, Unified Communications Solutions. Engage with clients to confirm requirements, quote renewals and present solutions while exceeding expectations within budget and time. Coordinate and manage purchasing requisitions, equipment and vendor relations. Verify order fulfillment to meet project deadlines; communicate with distribution channels pricing and stock levels. Resolve backorder issues and/or escalate to appropriate distribution channels. Direct customer service requests, invoices and credit memos.
  - Sales Engineer
    Mar 2014 - Jul 2018
  - Purchaser
    Nov 2012 - Jul 2018
- Avaya Partner Community Council
  May 2016 - Jul 2018
  Deputy Chair, Pre-Sales Engineering and Tools Task Force
  Deputy chair for SME on Pre-Sales Engineering and Tools Task Force affiliated with the Avaya Partner Community Council. Responsible for moderating a highly successful monthly calls to bring relevant and innovative content to a global community of pre-sales engineers. Maintaining an action register of relevant key community issues
- CITT
  Jul 2018 - Jun 2019
  Program Sales and Support Coordinator
- Flipp
  Jun 2019 - now
  - Technical Operations Lead
    Jan 2024 - now
  - Senior Operations Lead
    Jun 2021 - Apr 2024
  - Project Coordinator
    Jun 2019 - Sept 2021
Licenses & Certifications
- APSS - Avaya Support Services for Midmarket Solutions
  Avaya
  Mar 2018
- Avaya Professional Design Specialist - Scopia Video Conferencing
  Avaya
- Avaya Professional Design Specialist - MidMarket Solutions
  Avaya
- Avaya Professional Sales Specialist - Midmarket
  Avaya
  Apr 2016
- Mitel Sales Professional
  Mitel