Jennifer Stephenson

Jennifer Stephenson

Administrative assistant

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location of Jennifer StephensonSaint John, New Brunswick, Canada

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  • Timeline

  • About me

    Technical Operations Lead, Strategic Operations

  • Education

    • Victoria Park Collegiate Institute

      2001 - 2005
      High School Diploma

      Ontario Scholar

    • University of Toronto

      2008 - 2012
      HBA History

      Activities and Societies: Gamma Phi Beta Degree focus: Region of Latin America and Caribbean. Honours Thesis was one of eight selected to be presented at the Undergraduate Conference on Latin America & Caribbean Studies, 2012

  • Experience

    • Lant & Co. Insurance

      Jun 2004 - Aug 2004
      Administrative assistant

      Assisted brokers with document processing, reception and sorting and filing mail as well as processing credit card transactions

    • PBL Insurance Ltd.

      Sept 2006 - May 2007
      Administrative assistant

      Supported brokers with optimizing administrative efficiency while building positive relationships

    • Booster Juice

      May 2007 - Nov 2012
      Customer service

      Handled transactions, customer inquiries and support for Canada's largest fresh juice and smoothie chain. Tapped to control store operations for manager: purchasing, inventory, order processing, cash till count, banking and cleanup

    • Telanet Inc.

      Nov 2012 - Jul 2018

      Coordinating pre-sales designs for client, Unified Communications Solutions. Engage with clients to confirm requirements, quote renewals and present solutions while exceeding expectations within budget and time. Coordinate and manage purchasing requisitions, equipment and vendor relations. Verify order fulfillment to meet project deadlines; communicate with distribution channels pricing and stock levels. Resolve backorder issues and/or escalate to appropriate distribution channels. Direct customer service requests, invoices and credit memos.

      • Sales Engineer

        Mar 2014 - Jul 2018
      • Purchaser

        Nov 2012 - Jul 2018
    • Avaya Partner Community Council

      May 2016 - Jul 2018
      Deputy Chair, Pre-Sales Engineering and Tools Task Force

      Deputy chair for SME on Pre-Sales Engineering and Tools Task Force affiliated with the Avaya Partner Community Council. Responsible for moderating a highly successful monthly calls to bring relevant and innovative content to a global community of pre-sales engineers. Maintaining an action register of relevant key community issues

    • CITT

      Jul 2018 - Jun 2019
      Program Sales and Support Coordinator
    • Flipp

      Jun 2019 - now
      • Technical Operations Lead

        Jan 2024 - now
      • Senior Operations Lead

        Jun 2021 - Apr 2024
      • Project Coordinator

        Jun 2019 - Sept 2021
  • Licenses & Certifications

    • APSS - Avaya Support Services for Midmarket Solutions

      Avaya
      Mar 2018
    • Avaya Professional Design Specialist - Scopia Video Conferencing

      Avaya
    • Avaya Professional Design Specialist - MidMarket Solutions

      Avaya
    • Avaya Professional Sales Specialist - Midmarket

      Avaya
      Apr 2016
    • Mitel Sales Professional

      Mitel