Ren'ee Oyuo

Experience

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  Leo's Speciality Products Ltd

  May 2013 - Mar 2015

  Supervisor

  As the supervisor, I directed interacted both with staff and with clients.I handled all customer queries, resolved them in a timely manner and escalated any that required managerial intervention. I took customer orders, supervised the preparation, packaging and delivery of the customers' orders. I ensured a smooth workflow was in place from the customer placing the order to the delivery of the orders passionately ensuring quality of the product was as desired.

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  Mindtrac Limited

  Sept 2017 - Dec 2017

  Intern

  • Producing weekly reports to the clients using Microsoft Power BI on the companys’ progress, identifying areas they can improve on and suggesting strategies on the same.• Automating report generation to Clients using Power BI. Ensured seamless report generation. • Training of clients’ staff on how to use Power BI for report generation and ensuring the standardization of the reports across all departments.• Monitoring the performance of Vivo Sales Drive in different companies and presenting weekly reports to the CEO.• Giving reports on the projects taken up by the client companies.• Ensuring accurate loading of data into the database. • Listening to customer queries and complaints on malfunctions of system and using the database to manually correct the malfunctions or to guide the customers over the phone on how to resolve their issues.• Undertook training of new clients’ personnel on how to use the main Vivo Sales Drive system which the clients have just contacted us to implement.• Assisted the Sales Team with demonstrations on how the software sales solution known as Vivo Sales Drive worked and how it could be integrated with their existing systems. Show less

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  Pink Ivy Nail Spa

  Sept 2018 - Apr 2020

  Manager

  Managed the Spa’s social media, digital advertising, bookings and stock management

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  KRA(KENYA REVENUE AUTHORITY)

  May 2019 - now

  Domestic Taxes Officer

  The Kenya Revenue Authority is charged with collecting revenue on behalf of the Government of Kenya.